Reward Credits Not Being Paid Again - Try 2

Hello

I posted here nearly a month ago because my Xbox Live Rewards Credits had again not been deposited and the topic was locked with the ambiguous response of "The Payment Operations team is working on this deposit issue" meaning there was no way to request
further information or an update so I am posting again in the hope of getting this resolved.

Last time this happened, after chasing up the issue on multiple occasions I was told a similar story and that the issue would soon be sorted out. In the end it took over 6 months at which point it still wasn't fixed and a manual payment was made. This turned
out to not be much money so hardly worth all the effort I had had to invest.

My topic from last month is here:

Reward Credits Not Being Paid Again - Please Force a Manual Payment As Seems the Only Way

After years of people posting about an issue which appears to be fairly straightforward, it is hard to believe no-one has found a way to resolve it yet. It appears my account has more than one billing account and there is no way for anyone to remove the
duplicates or set a primary one.

Is a solution out there and what is the ETA?

Thanks

Robin

:)

 

Rewards not being deposited

My rewards are not being deposited. The last time they were deposited was around 6 months ago. Before then it had been around 2 years. I have roughly 20,000 credits that will not deposit.

Please could an MS member of staff look into why my rewards credits are not being deposited.

 

Trade-Ins

After you've beat a game, do you keep it to play again later, or do you trade the game in for store-credit towards another game? Personally, we keep all our games and play them over and over again, because (number 1) we only buy games that we like enough to play more than once and (number 2) the store credit is always a rip off compared to what you paid for the game in the first place.

 

Hello robinwilson16,

Unfortunately, the other team working on resolving this issue has not provided us with a solid resolution date. While they have been making progress on the issue, they have not yet completed their investigation and provided us with a full solution for this
issue. Again, we apologize for the inconvenience that this issue is causing.