reward credits never got changed currency nor added to my and i have about 24000

dont understand why i never got cause the only i had money on. my account is from xbox card n using my debet card

:)

 

Deposit Not Actually Converted to Local Currency

My rewards deposit from the New Year promo never actually got converted to local currency I'm now realizing. I see the credits were deposited per the credit history in XBL Rewards, but I never saw the credits available to spend in the Xbox/MSFT Stores.

Please advise, thanks!

 

No rewards credits deposited into my account since I joined Xbox live rewards

I have been a part of your Xbox live rewards programme for quite some time now but every time I have chosen to transfer my rewards credits into my currency it has never been done. According to my statement I have earned 33,150 credits and 26,650 credits
have been deposited into my account and I haven't had anything transfered into my spending currency???

 

Hello pepper420311,

You can confirm your deposits by sort/viewing your MyStatement on the MyRewards page by lifetime events. This will show you all Credit and deposit events from your Rewards account. You can then confirm these deposits as currency from your commerce page at
(Sign in to your Microsoft account), where they will be listed as a refund with a negative amount, since we are adding funds to your account.