Reward Credits for purchasing new Xbox One

Hi, I spoke to your online chat and they directed me here.

I purchased an Xbox One on Black Fridayt 2016 and I have not received 50000 reward credits. Here is a copy of the chat. I look forward to hearing from you. Thanks.

Reiner M.

Hello there. How are you doing?

23:56
Me

Good thanks and you?
23:56

Reiner M.
So nice to hear that you are doing good.
23:56

Reiner M.

You are most welcome.
23:56

Reiner M.
I am doing very well, thank you. So nice of you to ask.

23:56

Reiner M.
How can I help you today?
23:57

Me
A friend said they got 50000 reward credits for buying an xbox one via Microsoft xbox one on black Friday. Have you heard of this / is this correct?
23:58

Reiner M.

I have reviewed on your concern. I will personally assist and help you. However, before anything else may I take your full name?

00:00

Me
Sure - Gavin Chisholm
00:00

Reiner M.
Thank you, Gavin.
00:01

Reiner M.
Yes, this promotion is correct, Gavin. You will only need to register to rewards. Were you able to register already?
00:01

Me

I thought I already had? I get regular statements. Shall I try again?
00:02
Reiner M.

Oh, I see.
00:03

Reiner M.
No need to register again, Gavin. We only have to make a follow up on that.
00:05

Reiner M.
Kindly visit our website forum using this link
https://rewards.xbox.com/faq/
00:05

Reiner M.

Yes, please. No worries, our team will take care of this for you immediately

00:14
Reiner M.

May I know if you were able to visit the website already?
00:07

Me
yes, I can see I have 2250 credits. I also bought a new xbox one on black Friday. I have also registered thi on my Microsoft account.
00:09

Reiner M.
That's great!
00:09

Reiner M.
Would you be so kind to post on our website for our team to make a follow up?
00:10

Me
cool, thanks
00:14

Reiner M.
You are very much welcome, Gavin.
00:16

Reiner M.
I am very glad that we were able to resolved your concern during your first contact by guiding you where to make a follow up on the said promotion. Everything then is fine now. Is there anything else that we can resolve for you?
00:16
Reiner M.

Just checking, Gavin. Are you still with me?

00:19

Me
thank you for your help
00:20

:)

 

Rewards for xbox one s

hi, i heard that people got reward credits for purchasing an xbox one s

but i bought the 2tb gears of war xbox one s an no credits as of yet. is

this true?

 

Reward Credits for purchasing a new xbox one

Hello bigred99999,

Apologies for the inconvenience. We will adjust your account to reflect this purchase. You should see the Credits pending by the end of next week.

 

The credits should show as pending 15 days after the console shipped. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can check for you.