Reward Credits for purchasing a new xbox one

Discus and support Reward Credits for purchasing a new xbox one in XBoX Rewards & Social to solve the problem; Hi, I spoke to your online chat and they directed me here. I purchased an Xbox One on Black Friday 2016 and I have not received 50000 reward credits.... Discussion in 'XBoX Rewards & Social' started by bigred99999, Dec 11, 2016.

  1. bigred99999
    bigred99999 Guest

    Reward Credits for purchasing a new xbox one


    Hi, I spoke to your online chat and they directed me here.

    I purchased an Xbox One on Black Friday 2016 and I have not received 50000 reward credits. Here is a copy of the chat. I look forward to hearing from you. Thanks.

    Reiner M.

    Hello there. How are you doing?

    23:56
    Me

    Good thanks and you?
    23:56

    Reiner M.
    So nice to hear that you are doing good.
    23:56

    Reiner M.

    You are most welcome.
    23:56

    Reiner M.
    I am doing very well, thank you. So nice of you to ask.

    23:56

    Reiner M.
    How can I help you today?
    23:57

    Me
    A friend said they got 50000 reward credits for buying an xbox one via Microsoft xbox one on black Friday. Have you heard of this / is this correct?
    23:58

    Reiner M.

    I have reviewed on your concern. I will personally assist and help you. However, before anything else may I take your full name?

    00:00

    Me
    Sure - xxxxx xxxxxxxx
    00:00

    Reiner M.
    Thank you, xxxxx.
    00:01

    Reiner M.
    Yes, this promotion is correct, xxxxx. You will only need to register to rewards. Were you able to register already?
    00:01

    Me

    I thought I already had? I get regular statements. Shall I try again?
    00:02
    Reiner M.

    Oh, I see.
    00:03

    Reiner M.
    No need to register again, xxxxx. We only have to make a follow up on that.
    00:05

    Reiner M.
    Kindly visit our website forum using this link
    https://rewards.xbox.com/faq/

    00:05

    Reiner M.

    Yes, please. No worries, our team will take care of this for you immediately Reward Credits for purchasing a new xbox one :)

    00:14
    Reiner M.

    May I know if you were able to visit the website already?
    00:07

    Me
    yes, I can see I have 2250 credits. I also bought a new xbox one on black Friday. I have also registered this on my Microsoft account.
    00:09

    Reiner M.
    That's great!
    00:09

    Reiner M.
    Would you be so kind to post on our website for our team to make a follow up?
    00:10

    Me
    cool, thanks
    00:14

    Reiner M.
    You are very much welcome, xxxxx.
    00:16

    Reiner M.
    I am very glad that we were able to resolved your concern during your first contact by guiding you where to make a follow up on the said promotion. Everything then is fine now. Is there anything else that we can resolve for you?
    00:16
    Reiner M.

    Just checking, xxxxx. Are you still with me?

    00:19

    Me
    thank you for your help
    00:20

    :)
     
    bigred99999, Dec 11, 2016
    #1
  2. Smwutches
    Smwutches Guest
    Reward Credits for purchasing new Xbox One

    The credits should show as pending 15 days after the console shipped. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can check for you.
     
    Smwutches, Dec 11, 2016
    #2
  3. bigred99999
    bigred99999 Guest
    Reward Credits for purchasing new Xbox One

    Hi, I spoke to your online chat and they directed me here.

    I purchased an Xbox One on Black Fridayt 2016 and I have not received 50000 reward credits. Here is a copy of the chat. I look forward to hearing from you. Thanks.

    Reiner M.

    Hello there. How are you doing?

    23:56
    Me

    Good thanks and you?
    23:56

    Reiner M.
    So nice to hear that you are doing good.
    23:56

    Reiner M.

    You are most welcome.
    23:56

    Reiner M.
    I am doing very well, thank you. So nice of you to ask.

    23:56

    Reiner M.
    How can I help you today?
    23:57

    Me
    A friend said they got 50000 reward credits for buying an xbox one via Microsoft xbox one on black Friday. Have you heard of this / is this correct?
    23:58

    Reiner M.

    I have reviewed on your concern. I will personally assist and help you. However, before anything else may I take your full name?

    00:00

    Me
    Sure - Gavin Chisholm
    00:00

    Reiner M.
    Thank you, Gavin.
    00:01

    Reiner M.
    Yes, this promotion is correct, Gavin. You will only need to register to rewards. Were you able to register already?
    00:01

    Me

    I thought I already had? I get regular statements. Shall I try again?
    00:02
    Reiner M.

    Oh, I see.
    00:03

    Reiner M.
    No need to register again, Gavin. We only have to make a follow up on that.
    00:05

    Reiner M.
    Kindly visit our website forum using this link
    https://rewards.xbox.com/faq/

    00:05

    Reiner M.

    Yes, please. No worries, our team will take care of this for you immediately Reward Credits for purchasing a new xbox one :)

    00:14
    Reiner M.

    May I know if you were able to visit the website already?
    00:07

    Me
    yes, I can see I have 2250 credits. I also bought a new xbox one on black Friday. I have also registered thi on my Microsoft account.
    00:09

    Reiner M.
    That's great!
    00:09

    Reiner M.
    Would you be so kind to post on our website for our team to make a follow up?
    00:10

    Me
    cool, thanks
    00:14

    Reiner M.
    You are very much welcome, Gavin.
    00:16

    Reiner M.
    I am very glad that we were able to resolved your concern during your first contact by guiding you where to make a follow up on the said promotion. Everything then is fine now. Is there anything else that we can resolve for you?
    00:16
    Reiner M.

    Just checking, Gavin. Are you still with me?

    00:19

    Me
    thank you for your help
    00:20
     
    bigred99999, Dec 11, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Reward Credits for purchasing a new xbox one

    Hello bigred99999,

    Apologies for the inconvenience. We will adjust your account to reflect this purchase. You should see the Credits pending by the end of next week.
     
    XBLRewards8, Dec 12, 2016
    #4
  5. Kjdife Win User

    Cant purchase anything off the store

    PBR9039 - Fixed.

    I have both an Xbox One and Xbox 360. I tried to use the MS credit on my Xbox One repeatedly and got this error. I then purchased something on the Xbox 360 and was able to use the credit. I used all of the credit balance and then paid for the rest with my
    credit card. The credit balance is now zero on both consoles so I am back to using only my credit card for purchases. I'm guessing that when you get reward credits, Xbox somehow distinguishes between reward credits for the Xbox 360 and reward credits for the
    Xbox One. Hopefully they will fix this in the future.
  6. Smwutches Win User

    Reward Credits for purchasing new Xbox One

    The credits should show as pending 15 days after the console shipped. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can check for you.
  7. XBLRewards8 Win User

    Reward Credits for purchasing a new xbox one

    Hello bigred99999,

    Apologies for the inconvenience. We will adjust your account to reflect this purchase. You should see the Credits pending by the end of next week.
  8. XBLRewards8 Win User

    Warframe Freedom Rewards

    Hello Pure Snipez xx,

    From the FAQ:

    When will I receive my Rewards Credits?

    Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

    Since one of your Warframe purchases was only made yesterday, we have not received that purchase. It takes us up to 96 hours to receive and process new purchase information.
  9. DENAz666 Win User

    Question about games and credits promotion.

    Hey dude,

    Unfortunately you need to purchase the games through the xbox store, so if you purchases through Gamestop, then it won't count :(

    Take from the Rewards page:

    When you purchase or pre-order any of these landmark games from the Xbox Store, you'll earn up to 6,000 Rewards Credits per title, totalling up to 25,000 Rewards Credits. If you purchased or pre-ordered a game before 27 October 2015, you won't be rewarded
    for that individual purchase, but you WILL be one step closer to collecting all five games for a bonus of 35,000 Rewards Credits — meaning that all together, up to 60,000 Rewards Credits can be yours!*

    rewards.xbox.com/exclusive-games

    Cheers

    Denaz
Thema:

Reward Credits for purchasing a new xbox one

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