Reward credit for Dec 2016 doesn't seem right

Hi, the reward credit I received for Dec 2016 doesn't seem to add up. Can you please help to check?

:)

 

Rewards for DLC? Specifically Rock Band...

Hello,

I recently made some purchases at the end of the year (Dec 2016) for some DLC songs in Rock Band 4. These were purchased with a credit card, not rewards points. At that point, I had already hit the 1 star rank and had gotten some credit back for the previous
month's game purchase. Does DLC not count as part of the reward payback %? Should I not have, by now, gotten some credit in rewards points for making those purchases?

Thanks.

 

Rewards for DLC? Specifically Rock Band...

Hello,

I recently made some purchases at the end of the year (Dec 2016) for some DLC songs in Rock Band 4. These were purchased with a credit card, not rewards points. At that point, I had already hit the 1 star rank and had gotten some credit back for the previous
month's game purchase. Does DLC not count as part of the reward payback %? Should I not have, by now, gotten some credit in rewards points for making those purchases?

Thanks.

 

Hello sEpuLchEr74,

We see that your recent renewal caused our system to incorrectly Reward you at the free level, causing you to receive half your expected Credits. We will adjust this event to Reward the other half. We have checked your account, and see that we are now receiving
your renewal successfully. Apologies for the inconvenience. You should see the Credits pending by the end of next week.