Reward claimed but isnt accessible?

Hello There ! I highly recommend checking this link for further help : Problems with Xbox achievements and challenges | Xbox Support.

Hello ,

We see that you have been successfully assigned a token. Are you still unable to access the redemption page?

i am not able to access the rewards page to claim the token

I am a PowerUp Rewards member; however, I and many other people had no idea we were supposed to call a specific number to claim our codes. Until today, the GameStop website said that directions concerning early access to OverRun were to be provided closer
to the game's launch. Those directions never came. Neither the PowerUp Rewards website nor the GameStop website had any instructions for claiming the code. I never received any emails from PowerUp Rewards or GameStop.

A large number of preorderers were waiting for instructions that never came (as evidenced by myriad confused posts about the OverRun early access on various message boards). You, dbMonK, are the first poster I've seen to present such a simple solution (which
I intend to try momentarily). Even GameStop employees had no idea preorderers had to call a specific number to claim their code. PowerUp Rewards and GameStop are obviously closely affiliated, and I saw nothing indicating that PowerUp Rewards was solely responsible
for the distribution of early-access codes. People paid GameStop for the game, and GameStop typically provides codes for bonus content available to preorderers (ordinarily, the codes are on receipts or sent via email). I don't know why people would automatically
know that they had to call 877-676-GAME to get early access.

GameStop's and PowerUp Rewards' failure to inform GameStop employees how to direct preorderers to claim their codes shows a lack of effective communication. The confusion led to numerous preorderers missing out on the promised early access. In that sense,
the early access to OverRun was a debacle. I've been playing and preordering games for a long time, and I have never seen anything like this before.

Hello TendoHaremKing,

Your deposit is being prevented due to a mismatch between your GBR Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not
also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending
deposits from your old account to your new one.

Hello BravoSierra88,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.