Returning digital games

Matt Arend · Dec 28, 2022

Team,

I’m new to Xbox.

My son got one for Christmas. Prior to him opening we bought a game that is the wrong version. Bought if on Black Friday. Didn’t realize it was wrong version until Xbox was opened.

Microsoft says they won’t return it now because it’s been longer than our refund policy allows for digital game products.

What other options exist besides just eating the cost?

:)

choppyseize

There is a time limit with digital purchases. 3 months is way over the limit so it's very unlikely they will issue a refund

Mistress Sara

Hi there,

All refunds have to go through the
refund request form, but not all games can be returned. There is a time limit, as well as a play limit factored into if a digital item can be returned.

Smwutches

Unfortunately there is nothing else that can be done with it.

M3tal Daz3

For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or http://support.xbox.com/contact-us

cetmonkey44

You can get a refund if you digitally purchased the game through the store, and have played less then 2 hours, and purchased it less then 2 weeks ago.

You can do this from account.microsoft.com

Returning digital games