Returning a downloaded game

How do I get a refund for a game I bought and downloaded from the

Microsoft store?

:)

 

Disc vs Download

It DOESN'T make sense to play without the disc once you've downloaded and installed it. What would stop people from buying their game, installing it, and then returning the game to get their money back?

 

Issue with loading NBA2K19

Hi. I’ve downloaded NBA2K19 for an Xbox One S, but when I launch the game, it sits on the loading page for a few seconds before returning to the home screen. Has anyone had this happen before, and know how to fix it?

 

You can try and contact xbox support yet keep in mind digital purchases are not refundable usually: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

 

You can contact Xbox Support and request a refund, but it can only be done one time.

 

Normally you can't but you can contact MS support. Also to increase your changes don't play the game.

 

well when you Buy a Game , it says ( there will be no refund) So if you dont get Refund You cant blame Microsoft , So Contact them

 

I mean I started a chat here a while ago and MS were nice enough to refund me for my Borderlands DLC purchases. I haven't tried yet but I wasted money on the Modern Warfare Remastered game after I stopped using physical copies and now I regret spending 30,
40 or 60 bucks (whatever it was). I had all the achievements so I got it for multiplayer. Unknown to my knowledge, the game is dead and I can barely find any games. Only TDM with the same 8 gamertags. I believe it depends on the person you speak to, my guy
was very sympathetic and understanding so hopefully you'll get the right person too.

 

Xbox Support. Or enjoy the game you bought

 

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

 

You can call the microsoft live support line, and they have the ability to refund games, but they dont have to.

 

All sales are final on digital games, you should reach out to customer support to see if there is anything they can do for your specific situation.

 

It also depends on how far back the game was purchased too. I would suggest contacting xbox directly to see if they will do anything.