Returning a downloaded game

Discus and support Returning a downloaded game in XBoX Games and Apps to solve the problem; How do I get a refund for a game I bought and downloaded from the Microsoft store? efae02ac-7e45-47f6-a7c4-11b6f75ffaf2 Discussion in 'XBoX Games and Apps' started by InsaneGlitter52, Jul 26, 2018.

  1. Returning a downloaded game


    How do I get a refund for a game I bought and downloaded from the

    Microsoft store?

    :)
     
    InsaneGlitter52, Jul 26, 2018
    #1
  2. Disc vs Download

    It DOESN'T make sense to play without the disc once you've downloaded and installed it. What would stop people from buying their game, installing it, and then returning the game to get their money back?
     
    Galactic Geek, Jul 26, 2018
    #2
  3. Grungysnow
    Grungysnow Guest
    Issue with loading NBA2K19

    Hi. I’ve downloaded NBA2K19 for an Xbox One S, but when I launch the game, it sits on the loading page for a few seconds before returning to the home screen. Has anyone had this happen before, and know how to fix it?
     
    Grungysnow, Jul 26, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Returning a downloaded game

    You can try and contact xbox support yet keep in mind digital purchases are not refundable usually: (800) 469-9269 if you're in the US/Canada or
    Contact Us | Xbox Support
     
    M3tal Daz3, Jul 26, 2018
    #4
  5. You can contact Xbox Support and request a refund, but it can only be done one time.
     
    Radiant Sword X, Jul 26, 2018
    #5
  6. Edocsil 2020
    Edocsil 2020 Guest
    Normally you can't but you can contact MS support. Also to increase your changes don't play the game.
     
    Edocsil 2020, Jul 26, 2018
    #6
  7. well when you Buy a Game , it says ( there will be no refund) So if you dont get Refund Returning a downloaded game :) You cant blame Microsoft , So Contact them
     
    itzjustARTYOM, Jul 26, 2018
    #7
  8. Returning a downloaded game

    I mean I started a chat here a while ago and MS were nice enough to refund me for my Borderlands DLC purchases. I haven't tried yet but I wasted money on the Modern Warfare Remastered game after I stopped using physical copies and now I regret spending 30,
    40 or 60 bucks (whatever it was). I had all the achievements so I got it for multiplayer. Unknown to my knowledge, the game is dead and I can barely find any games. Only TDM with the same 8 gamertags. I believe it depends on the person you speak to, my guy
    was very sympathetic and understanding so hopefully you'll get the right person too.
     
    CHRISPOCALYP5E, Jul 27, 2018
    #8
  9. Xbox Support. Or enjoy the game you bought
     
    darth vader2925, Jul 27, 2018
    #9
  10. ZNIPER ZA
    ZNIPER ZA Guest
    You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
    open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.
     
    ZNIPER ZA, Aug 6, 2018
    #10
  11. browning320
    browning320 Guest
    You can call the microsoft live support line, and they have the ability to refund games, but they dont have to.
     
    browning320, Aug 6, 2018
    #11
  12. Saeleth
    Saeleth Guest
    All sales are final on digital games, you should reach out to customer support to see if there is anything they can do for your specific situation.
     
    Saeleth, Aug 6, 2018
    #12
  13. Returning a downloaded game

    It also depends on how far back the game was purchased too. I would suggest contacting xbox directly to see if they will do anything.
     
    Hyperion CMDR, Nov 2, 2018
    #13
  14. Radiant Sword X Win User

    Returning a downloaded game

    You can contact Xbox Support and request a refund, but it can only be done one time.
  15. ZNIPER ZA Win User

    Returning a downloaded game

    You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit https://support.xbox.com/en-us/contact-us and
    open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.
  16. darth vader2925 Win User

    Returning a downloaded game

    Xbox Support. Or enjoy the game you bought
  17. CHRISPOCALYP5E Win User

    Returning a downloaded game

    I mean I started a chat here a while ago and MS were nice enough to refund me for my Borderlands DLC purchases. I haven't tried yet but I wasted money on the Modern Warfare Remastered game after I stopped using physical copies and now I regret spending 30,
    40 or 60 bucks (whatever it was). I had all the achievements so I got it for multiplayer. Unknown to my knowledge, the game is dead and I can barely find any games. Only TDM with the same 8 gamertags. I believe it depends on the person you speak to, my guy
    was very sympathetic and understanding so hopefully you'll get the right person too.
  18. itzjustARTYOM Win User

    Returning a downloaded game

    well when you Buy a Game , it says ( there will be no refund) So if you dont get Refund :) You cant blame Microsoft , So Contact them
Thema:

Returning a downloaded game

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