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Hello there @RuddieCabrera, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following
steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Thats probably for the best that it is nearly new, as you should be able to get it replaced free of charge

Goodluck mate

Cheers pal, I updated my controller earlier in the day, and it's still doing it, so the most likely outcome is a faulty controller.. Nearly brand new as well. Cheers

To me it seems like it could be a faulty controller mate. Somehow in pressing those buttons, its triggering the home button to be pushed also.

Before jumping to that, I would reccomend updating your controller which MIGHT fix the issue:

If your controller is not up to date, you may be missing important software updates, including the latest controller firmware. Follow these steps to update your controller:

1.Connect to Xbox Live.

2.Press the Menu button.

3.Select Settings.

4.Select Devices & accessories.

5.Select your controller.

6.If an update is available, you'll see an option to select Update. If no update is available, your controller is already up to date, and you don't need to do anything else.

7.If your controller does need an update, connect a USB cable to your controller and follow the on-screen instructions to complete it.

If that doesn't work then you may need to get the controller replaced/repaired:

support.xbox.com/.../getting-your-product-serviced

Try performing a hard reset on your console EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test
the results.

Hope this helps. Good Luck!!