Return purchase

Discus and support Return purchase in XBoX Sales and Promo to solve the problem; Hi, I want to return the purchase because the code is not activated, the order number is [Mod Removed - Personal Information], or help activate it... Discussion in 'XBoX Sales and Promo' started by VoguishRelic524, Nov 25, 2018.

  1. VoguishRelic524
    VoguishRelic524 Guest

    Return purchase


    Hi, I want to return the purchase because the code is not activated, the order number is
    [Mod Removed - Personal Information], or help activate it

    :)
     
    VoguishRelic524, Nov 25, 2018
    #1
  2. HassanB
    HassanB Guest
    Purchase returns?

    Hello,

    Sorry it's not possible to get refunds for Microsoft points, especially since games have been purchased with them.
     
    HassanB, Nov 25, 2018
    #2
  3. Legends Future
    Legends Future Guest
    Purchase returns?

    You won't be able to get a refund
     
    Legends Future, Nov 25, 2018
    #3
  4. XBF Amber M
    XBF Amber M Guest

    Return purchase

    Hi Relic!

    Thanks for reaching out to us with this issue. If you'd like to request a refund, you'll need to do so using the refund request web form. Or if you'd like to speak to someone from Xbox Support concerning the activation, you can request a callback.

    Click here to learn How
    to complete the refund request form    .



    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
    Our dedicated team is ready to assist you.

    When you go to Contact Usto request a callback, follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks, then select category system update
    • Step 3-----gives some troubleshooting or help tips
    • Step 4 ----select request a call from support

    Once they call, explain the issue and they will be able to help you.

    I hope that this helps you out! Please let us know the results.
     
    XBF Amber M, Nov 25, 2018
    #4
  5. VoguishRelic524
    VoguishRelic524 Guest
    VoguishRelic524, Nov 25, 2018
    #5
  6. XBF Leslie D
    XBF Leslie D Guest
    Hi there!



    Sorry to hear that refund form is giving issues at the moment. By any chance could you try to

    request a refund for digital purchase on here     instead. This is a different link that should automatically adjust to the region, if it was having problems with any region difference.

    If issue continues persisting I suggest to contact Live Support. As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Games)and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Nov 6, 2018
    #6
  7. XBF Amber M Win User

    Return purchase

    Hi Relic!

    Thanks for reaching out to us with this issue. If you'd like to request a refund, you'll need to do so using the refund request web form. Or if you'd like to speak to someone from Xbox Support concerning the activation, you can request a callback.

    Click here to learn How
    to complete the refund request form    .



    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
    Our dedicated team is ready to assist you.

    When you go to Contact Usto request a callback, follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks, then select category system update
    • Step 3-----gives some troubleshooting or help tips
    • Step 4 ----select request a call from support

    Once they call, explain the issue and they will be able to help you.

    I hope that this helps you out! Please let us know the results.
  8. MainGoldDragon Win User

    Purchase returns?

    Returns are not possible, only thing you can do is play the games he downloaded so that your points won't get wasted.
  9. VoguishRelic524 Win User

    Return purchase

  10. Legends Future Win User

    Purchase returns?

    You won't be able to get a refund
  11. HassanB Win User

    Purchase returns?

    Hello,

    Sorry it's not possible to get refunds for Microsoft points, especially since games have been purchased with them.
Thema:

Return purchase

Loading...

  1. Return purchase - Similar Threads - Return purchase

  2. Infinite black screen when returning to Home

    in XboX Insiders
    Infinite black screen when returning to Home: What I know: When you turn off automatic HDR and HDR10, going back to home is normal and quiet, no problem. But with HDR enabled, when you try to return to the home screen there is an infinite...

  3. Why can't I play a 2 player local game? I'm ready to return this series x and get my money...

    in XBoX Games and Apps
    Why can't I play a 2 player local game? I'm ready to return this series x and get my money...: Step by step how do I play 2 player locally???? 66478028-d12f-45c3-997c-bdc0a9c261be

  4. Please, return Skype App functionallity to Xbox One + Kinect.

    in XboX Insiders
    Please, return Skype App functionallity to Xbox One + Kinect.: Please. Return Skype App for Xbox One. Removing an existing feature is one of rhe dumbest things to do. I bought my parents an Xbox One + Kinect so that they could videocall easily my sister who...

  5. Request for Xbox gamepass feature be returned, game quests to earn points towards Xbox...

    in XboX Insiders
    Request for Xbox gamepass feature be returned, game quests to earn points towards Xbox...: Ever since they removed gamepass game quests it lost my motivation to play any of the games on pass. ("Because") 1. It gave me a reason to play new games 2. It was exiting to explore the new...

  6. A black screen upon checking Rewards during game and attempting to return to game.

    in XboX Insiders
    A black screen upon checking Rewards during game and attempting to return to game.: This has happened more times than I can count. I have made several detailed reports to MS via RAP about it. It started out with one particular game, so I thought it was an isolated issue at first,...

  7. Xbox Elite Controller Warranty Return

    in XBoX on Consoles
    Xbox Elite Controller Warranty Return: I have now created a total of 4 return requests with no shipping label being generated each time. Spoken to numerous customer service representatives who have advised to cancel and start a new...

  8. Missing repair returned

    in XBoX on Consoles
    Missing repair returned: I returned 2 controllers under warranty and ups confirmed delivery to Microsoft but Microsoft can't find them. Tried calling double digits and contact us now unavailable!! Adviser promised on...

  9. Microsoft won't return my money after my account was hacked and 11 $25 gcs were purchased!!!!!

    in XBoX on Windows
    Microsoft won't return my money after my account was hacked and 11 $25 gcs were purchased!!!!!: SERIOUSLY???!! Someone hacked my account, ordered 11 $25 gift cards paid via my paypal and THEY WON'T REFUND ME FOR THESE???!!! So, I've now been robbed TWICE - one by the hacker and now by...

  10. Elite Series 2 controller issue on purchase. Should I return the product?

    in XBoX on Consoles
    Elite Series 2 controller issue on purchase. Should I return the product?: The Elite Series 2 controller allegedly doesn’t come with paddles. But the box says it includes paddles. Is it just faulty product that needs to be returned? Or false advertising that needs to be...