Return processing

You're going to need to contact your Bank/Credit card company to see about trying to resolve this, if they can. There's a limit to the refunds and refund process that microsoft can do.

The games and products do not belong to microsoft, you're just using the Xbox to get there to make the purchases. Microsoft just handles those transactions. In this case, its as if he went to the store to make all the purchases and he walked out with the
merchandise and then you're going back to the same store and asking for a refund when you don't have any products to give back or return.

This is not the first time, nor the last time that this is going to happen unfortunately and if the credit card was not on the account, this wouldn't be an issue. I understand this sounds harsh but the account does not require a credit card. When you add
a credit card, you are giving the user of the account to make purchases using that card.

Hopefully your bank can help.

I totally realize that I dropped the ball in not making sure that the card was pulled off the account. Also this was a visa debit card. I would just like any assistance we can get with this situation. I just can't get in touch with the refund department
directly. You can only fill out their form with the info they want only and then you get a blanket response - these items don't qualify for a refund under the terms and conditions. That would be fine if they had not already refunded 4 of these same items
to the account. So I would just like to know why the items met the terms for the first request but now they don't.

Also does anyone know a phone number for the refunds department? Or an email address that is directly to the refunds department and not thru one of their forms which only accepts specific info.

Thanks

Hey there!

I'm sorry to hear that you are going through such a rough time with this particular issue. As stated previously, there is a limit to the Refunds that can be processed by Microsoft for these problems. Now I understand that you were able to contact us and
get this issue escalated. I would call back to check back with that particular Case to see if there has been any updates. Of course at this point your best options would be to
Contact Customer Support again through Chat or Requesting a callback. Another option would be going back to your bank to request that these transactions get cancelled as these
were made without your knowledge.

I hope this information helps.

Hi there, I'm very sorry to hear your family has been though such a rough time recently. I can completely understand your frustration with this situation.

Sadly no one on these forums can actually physically do anything to help. We can offer advice. But the only advice is that they really are the only people that can help. In customer support and refunds. I really dont have anything else to suggest.

Apart from getting back into the entire process again. Which I'm sure you really didnt want to hear right now.

I'm sorry I cant offer any more advice.

I have tried this with no luck, will initiate return process.