return of faulty Xbox Controller TraceId error

Discus and support return of faulty Xbox Controller TraceId error in XBoX on Consoles to solve the problem; I have seen this posted but no real answer on the error I have tried to do the return form for my faulty XBOX controller which is still in warranty... Discussion in 'XBoX on Consoles' started by JBricks, May 24, 2025 at 5:35 PM.

  1. JBricks
    JBricks Guest

    return of faulty Xbox Controller TraceId error


    I have seen this posted but no real answer on the error

    I have tried to do the return form for my faulty XBOX controller which is still in warranty after going though the form end up with a TRACE error Id pop up. I have tried on different PC's laptops and laptops. As others had said the help pages just loop you through FAQs and virtual chats to FAQs. I just want to return this faulty controller.

    :)
     
    JBricks, May 24, 2025 at 5:35 PM
    #1
  2. SweetMonet Win User

    return of faulty Xbox Controller TraceId error

    Hi, JBricks! I'm sorry to hear you're having trouble replacing the faulty conteoller. No worries, I'm happy to assist you with this today.

    Please go ahead and submit a repair order online. Once submitted, just need to wait for the email to come through for the next instructions.

    Make sure to use this link to submit the repair order.

    https://support.xbox.com/en-us/forms/request-co...

    Let me know if that works. Thank you!
  3. Connor T. Maple Win User

    Refund service order instead of getting another replacement

    I did not activate the Microsoft warranty as it was out of warranty and I had to purchase the replacement controller that was sent to me. The controller is faulty and I want a refund of the replacement order and return the faulty controller sent to me
  4. Vammatar Win User

    Unable to return faulty Xbox controller

    Thanks but as I've explained, when I try and request a call it says "unable" and there is no way to actually talk to a human being. I feel like I'm being expected to give up here which is unacceptable.

    If you can't put me in contact with someone to solve this issue then please can you let me know where I can make a formal complaint? As my device is in warranty but your system is making it impossible to get repaired.

    Thanks
  5. Vammatar Win User

    Unable to return faulty Xbox controller

    Thanks for the reply, but still having no luck.

    There were no options for these on the contact us page, but I managed to get to the Virtual Agent and entered my phone number to arrange a callback. I then got the message "We’re unable to process your request for a call back. Please try again later."

    Anything else I can try?

    Thanks

    Sam
  6. Stephanie Dequito Win User

    Unable to return faulty Xbox controller

Thema:

return of faulty Xbox Controller TraceId error

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