Return faulty Xbox one console unit

sonichanxiao · Oct 18, 2015

SR# [Mod Removed]

Please contact me as soon as possible using the phone number I left in the account or send me a pre-paid postage bag to the address in my account, I will pack and send out before I leave next week.

:)

Your Dead McFly · Oct 18, 2015

Controller Problems?!

Sounds like it's faulty. Either return unit to retailer or log into xbox.com, register console and send out controller for replacement thru service center.

BimmerJimmer · Oct 18, 2015

Grrrrrrrr Microsoft Cust Service

I had a faulty pad (down on the dpad did not click and was unreliable). Phoned up game and they had a returned day one console (faulty drive) and they just swapped the pad straight over. I think, they would have offered to replace with new (non day one )handset if they didn't have the faulty returned xbox one.

WPAK · Oct 18, 2015

Hi there,

for any repair requests etc you will need to set up a request via
http://myservice.xbox.com

It should also tell you what you will need to do to get the faulty item send etc.

If for some reason you can't set up a repair via that link you will need to contact Xbox Support via
support.xbox.com/contact-us

Side note: Don't post any personal information, console information or service reference numbers in the forums.

liamputman · Oct 31, 2018

Hey sonichanxiao,

Unfortunately for many reasons we can do a repair or replacement request but you'll need to request it on the repair centre website >>>
myservice.xbox.com/en-US sign in and select problem devices and if your Xbox isn't shown press register devices and enter the serial number of the console what can be found on the stick on the
bottom of the console and if you can't finish the request contact Xbox support to finish it for you and should take no longer them 10 minutes >>>
support.xbox.com/.../contact-us

It's up to you if you choose repair or replacement

Hope this answers your question and helps you to get your console fixed

FIZZY LP

WPAK

Hi there,

for any repair requests etc you will need to set up a request via
http://myservice.xbox.com

It should also tell you what you will need to do to get the faulty item send etc.

If for some reason you can't set up a repair via that link you will need to contact Xbox Support via
support.xbox.com/contact-us

Side note: Don't post any personal information, console information or service reference numbers in the forums.

liamputman

Hey sonichanxiao,

Unfortunately for many reasons we can do a repair or replacement request but you'll need to request it on the repair centre website >>>
myservice.xbox.com/en-US sign in and select problem devices and if your Xbox isn't shown press register devices and enter the serial number of the console what can be found on the stick on the
bottom of the console and if you can't finish the request contact Xbox support to finish it for you and should take no longer them 10 minutes >>>
support.xbox.com/.../contact-us

It's up to you if you choose repair or replacement

Hope this answers your question and helps you to get your console fixed

FIZZY LP

Yo PUNISHER

Yes but I was afraid the "Advanced Exchange" program only covers the Xbox Console Unit, not the accessories that come with it. It is unfair however that I have to shell-in 15 extra bucks to send the power supply unit and expected a quite or reasonable shipment
return but the AE program let's only the console-faulty users to ship the console for free and get it within the week. I feel like that is unintended DISCRIMMINATION. If I paid the same price as the ones with a faulty Console we should deserve a piece of that
pie. Enough Said!

Your Dead McFly

Sounds like it's faulty. Either return unit to retailer or log into xbox.com, register console and send out controller for replacement thru service center.

Chromeosdubs

I would return to the store and ask about their return policy. ask if it's standard practice to exchange a faulty new xbox with one that was already opened. any time I've returned a console it was replaced with a new one off the shelf.

Return faulty Xbox one console unit