Retrieving your eligibility taking forever

Discus and support Retrieving your eligibility taking forever in XBoX on Consoles to solve the problem; I'm trying to register my Xbox One Elite Controller so I can get it fixed/ replaced, both bumpers broken, but I have to register it as an accessory.... Discussion in 'XBoX on Consoles' started by lxPDPx1, Nov 11, 2017.

  1. lxPDPx1
    lxPDPx1 Guest

    Retrieving your eligibility taking forever


    I'm trying to register my Xbox One Elite Controller so I can get it fixed/ replaced, both bumpers broken, but I have to register it as an accessory. The problem is that when I go to my Xbox One it says, "retrieving your eligibility,"
    and just sits there with a loading circle. It has been an hour, and it still hasn't changed.

    :)
     
    lxPDPx1, Nov 11, 2017
    #1
  2. chrissimpson2k30
    chrissimpson2k30 Guest
    Xbox one X no longer playing any disks

    Dont think theres a Microsoft Store in the UK

    Tried setting up a repair online an all im getting is Retrieving your eligibility with a sort of loading circle above it doing nothing

    I'll try the callback tomorrow as its 12:30 am here
     
    chrissimpson2k30, Nov 11, 2017
    #2
  3. BruteCharge67
    BruteCharge67 Guest
    xbox one which turns off a few seconds after startup

    Hello, lately I encountered some problems with my xbox one.

    Indeed, it turns off a few seconds after starting a net shot.

    Moreover, I can not access the microsoft warranty while it is still valid.

    The service remains blocked on "Retrieving your eligibility". What can I do?
     
    BruteCharge67, Nov 11, 2017
    #3
  4. Mister Gwyther Win User

    Taking forever

    Hey there Reaction! It's possible your original Hard Drive might have some issue if transferring to a USB device helped. What I'd recommend trying first is backing up all your saved game data and other info from the hard drive and then reformatting the drive.
    You can find steps for that in our "Xbox 360 storage" guide towards the bottom. Let us know if that helps out at all, thanks!
  5. Mister Ohnaka Win User

    Taking forever

    When your HDD was out, and the console asked to update, did you let it update?

    This is sounding more and more like a full and/or failing HDD. Would you be able to try recovering your GT on a different memory device, such as a USB, and seeing if your console runs better? Here is how to

    Download, move, or delete your Xbox LIVE profile     if you need help doing so.

    Let us know. Thanks!
  6. Mister Cerb Win User

    Taking forever

    Hey there Reaction! Yeah trying a new hard drive would be a great test to see if the issue lies with your current hard drive. If you have one that you can use, go ahead and try it out and let us know the results. If the issue doesn't persist then you can
    transfer everything over to the new drive.
  7. Miss Ermine Win User

    Taking forever

    Hmm, how big was that USB? Having a gig or so free should be plenty of room.
  8. ReacTionZ v7 Win User

    Taking forever

    Mister Ohnaka, I took the HDD out and it would not let me update because I didn't have enough storage to be downloaded to.
Thema:

Retrieving your eligibility taking forever

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