Retrieving code from purchase of Quantum Break

Discus and support Retrieving code from purchase of Quantum Break in XBoX Sales and Promo to solve the problem; I preordered Quantum Break on Xbox One and it came with a code for the game on Windows. I couldn't redeem it at the time as my pc couldn't run it. Now... Discussion in 'XBoX Sales and Promo' started by YearZeroEvent, Sep 11, 2016.

  1. YearZeroEvent
    YearZeroEvent Guest

    Retrieving code from purchase of Quantum Break


    I preordered Quantum Break on Xbox One and it came with a code for the game on Windows. I couldn't redeem it at the time as my pc couldn't run it. Now I have a new pc and want to redeem the code, but the message with the key is gone from my xbox messages.
    I need access to that message.

    :)
     
    YearZeroEvent, Sep 11, 2016
    #1
  2. Mister Quimby
    Mister Quimby Guest
    Quantum Break Free Windows 10 Code missing

    Hey there TXDragon68!

    Just to clarify did you purchase the physical disc version of Quantum Break? Also, did you purchase Quantum Break from the Microsoft Store? If so, you will not be receiving a code for the Windows 10 version of Quantum Break. For further details check out
    the
    Quantum Break FAQ     page. Thanks in advance!
     
    Mister Quimby, Sep 11, 2016
    #2
  3. TinselSlayer720
    TinselSlayer720 Guest
    Quantum Break codes

    I may have deleted the $10 code that I got in my messages for pre-ordering quantum break. Any way of retrieving the deleted message. I also never got the windows 10 code.
     
    TinselSlayer720, Sep 11, 2016
    #3
  4. Mister Beep
    Mister Beep Guest

    Retrieving code from purchase of Quantum Break

    I've sent you a Forums Private Message. You can check those by clicking here.

    Enjoy! Retrieving code from purchase of Quantum Break :D
     
    Mister Beep, Sep 12, 2016
    #4
  5. Mister Beep Win User

    Retrieving code from purchase of Quantum Break

    I've sent you a Forums Private Message. You can check those by clicking here.

    Enjoy! :D
  6. Mister Quimby Win User

    Quantum Break Free Windows 10 Code missing

    Hey there TXDragon68!

    Just to clarify did you purchase the physical disc version of Quantum Break? Also, did you purchase Quantum Break from the Microsoft Store? If so, you will not be receiving a code for the Windows 10 version of Quantum Break. For further details check out
    the
    Quantum Break FAQ     page. Thanks in advance!
  7. Mister Beep Win User

    Xbox One 500GB Special Edition Quantum Break Bundle - Now Alan Wake American Nightmare and Win 10 Code

    Oh apologies I didn't catch that before. The Quantum Break Xbox One bundle should only come with a digital code. Which retailer did you purchase the bundle from? Disc copies of Quantum Break do not qualify for the Windows 10 versions of Quantum Break.

    Having an understanding of where the console was purchased from will help us a bunch. Also, does the Quantum Break Xbox One bundle box look like the box that is linked in your original post?
  8. Mister Beep Win User

    Missing free games codes from Quantum break

    Hey there!

    When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
    be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

    In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.
  9. Mister Quimby Win User

    Codes for Digital Quantum Break purchase

    Hey there dr3wzy1

    Just to clarify, when did you purchase Quantum Break? If you just purchased Quantum Break recently, it will take up to 10 days for you to receive your code. Also, if you recently purchased Quantum Break, you will only receive a code for Alan Wake. The Windows
    10 version of Quantum Break and American Nightmare were only offered with the pre-order of Quantum Break.

    If it has been past 10 days, be sure to let us know so that we can look into this further. Thanks!
Thema:

Retrieving code from purchase of Quantum Break

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