retrieve xbox captures

I'm Samy an independent advisor. Welcome to the community. How are you?

I'm afraid that since the video was recorded without audio it's not possible to retrieve or add the audio to your capture.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, if the captures were deleted, there will be no way to recover them. What I can suggest you do is save them to an external hard drive so that it doesn't happen anymore, you can do this following the instructions on the link below.

https://support.xbox.com/en-US/help/games-apps/...

* Thank you in advance for contacting, I hope this can help you.

I have this problem too, but (when offline) the clips allso dissapear when changing date/time, which is what allso happens automaticly when Online.

And I have no idea why. (I still kinda hope I can retrieve those captures)

Hello Horns Up Baby,

Thank you for posting in the Microsoft Community.

To retrieve your photos and video screenshots from your Xbox One console, please follow these steps:



You can also download your captures locally to your PC by following these steps:

1. Open the Xbox app on your PC.
   
2. Sign in to the app using your Microsoft account.
   
3. Select the Captures icon on the left menu panel.
   
4. Select On Xbox Live to view captures you’ve uploaded to Xbox Live.
   
5. Select the Download button to download the captures locally to your PC.
   

Things to keep in mind when uploading to the Xbox Network

Automatic uploading is standard, but in case you need to turn it on, press the Xbox button to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload. Here are some important things to keep in mind:

• You can upload up to 10 GB of captures to the Xbox network. Once you reach that limit, you’ll need to delete existing captures to upload new ones.
  
• Any game clip or screenshot that’s uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.
  
• Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.
  
• If you see a Warning icon next to a capture, that means that the game clip or screenshot is scheduled for automatic deletion. The expiration date is listed on the individual capture.
  
• You can also view captures that are scheduled for automatic deletion by opening the Captures app, and then selecting the Expiring soon filter.
  

We hope this helps. If you have any further questions or feedback, please let us know. Thank you for being part of the Xbox community.

Thanks for the input, MoonKnight - it's nice to know I'm not alone with this issue.

86 hours later and still no reply from support? This is either the worst customer support in the world, or they really are on holiday...

I'll give you guys the benefit of the doubt and assume it's the latter... I'll check back on Monday evening since most everyone should be back to work from their Thanksgiving vacation by then. If no support is offered by then... Well, let's just not think
about that.