Retrieve my games from my old deleted account

XenoSonja · Oct 27, 2023

Hi,

I had an account with the game tag , i had some games that i bought, my old acct i was using i deleted it bcs it got hacked quite a lot, so i had to get rid of it. Today i decided to open my xbox one and play again, i changed the details on my email with the new email that was also registered together with my old, i changed my old tlf with my new, etc, i tried to login and play buy it seems that as i have the games installed i cannot have access to thrm bcs it appears a code 0x82d40005 and it asks if i own the games. How can i get back my PAID games? My full name and the rest details (such as location, addresses, old email address, etc) would help i think to confirm that i am the real owner. But what's the procedure?

:)

SigmaTheDJ

So you deleted the account that was used to purchase the games? If that's the case, the only way to play them with a different gamertag would be if your console was set as your original gamertag's home Xbox, which, presumably it's not, as that's why the games aren't launching. There is no way to set that console as your original gamertag's home Xbox now, as the account no longer exists.

Purchases can't be transferred from one account to the other and as you deleted the account that purchased the games, I don't think there's anything you can do. That's assuming I'm understanding the situation correctly.

FrowningPower07

Thank you very much for the link but one thing i don't understand is if i delete the gamertag my XBOX LIVE account is on on my old console will i still be able to retrieve the gamertag on my new console when it comes????????????

Smwutches

You'll need to download your account to the console -
support.xbox.com/.../download-your-xbox-live-profile-to-another-360-console That will have your achievements, but it won't have your game saves.

zmaster2XXX

To my knowledge, there are no "old versions" of data. Data is overwritten as it comes in. If you deleted the data, there would be no way to retrieve it.

AC666-E5578DA4-3C67-

That is what I was fearing to hear.

I believe my last chance is try to retrieve it from my old Xbox (banned) console. But it is only seeing dust for some years, and the very old dashboard version probably won't allow me to use an USB storage device to transfer to my new Console.

And I don't mind a refund ... the value is not that great, I would even by the game again if needed !

I was wondering .... if I update my old console from an USB stick, them I might be able to retrieve the game and copy over to my new Console (am I using the very same Live ID from the old console). Any chance of this to succeed ?

Retrieve my games from my old deleted account