Restoring purchases after resetting Xbox

Discus and support Restoring purchases after resetting Xbox in XBoX Games and Apps to solve the problem; My husband needed to do a full reset on our Xbox one because his games were having issues loading. After he did that it made him redownload all his... Discussion in 'XBoX Games and Apps' started by EmilyOrr, May 16, 2021.

  1. EmilyOrr
    EmilyOrr Guest

    Restoring purchases after resetting Xbox


    My husband needed to do a full reset on our Xbox one because his games were having issues loading. After he did that it made him redownload all his games again, okay fine. The one game I play on it is sims 4. We purchased an expansion pack for it about a month ago. Now it says I need to buy it again in the store. I can’t find a place anywhere on the Xbox that lets me restore purchases. My sims game also reset all the games I had saved on it. Whatever, I’ll make new ones. But I’m really upset that I can’t restore my purchases. I even looked under order history and it’s not showing the purchase at all. Is there a way to get this purchase back without buying it again?

    :)
     
    EmilyOrr, May 16, 2021
    #1
  2. Smwutches Win User

    Restoring purchases after resetting Xbox

    Make sure your husband sets the console as his Home console so he can share the content with your account. https://support.xbox.com/help/hardware-network/console/my-home-xbox

    Go to the game on the dashboard or in your Games and Apps and instead of starting it, click the menu button on your controller and go to Manage Game. From there you can find any game add-ons that have been purchased and should be able to install it or make sure it's installed there.
  3. Smwutches Win User

    Restoring purchases after resetting Xbox

    You would have to make sure you're signed in with the same account that purchased the content. If it's not showing on your order history, then it would have been bought on a different account. Otherwise, you'd have to buy it again on that account.
  4. EmilyOrr Win User

    Restoring purchases after resetting Xbox

    I checked and it is already set as his home Xbox. When I click on manage game and add ons no add ons show up. Same thing for my account
  5. EmilyOrr Win User

    Restoring purchases after resetting Xbox

    So it was bought on my husbands account and he signed in to it again and it’s still not there. I’ve looked everywhere for it, order history, downloads, the actual sims 4 game. It’s like it was never purchased in the first place. I even checked my own account and it still didn’t show up
  6. XBF Houmaidi O Win User

    restoring gaming app after resetting

    Would you please go to Store Apps. Log into the Microsoft Store, then go to you Library and see if you can re-install any games or apps you already own.
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Restoring purchases after resetting Xbox

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