Restoring an Xbox Accounts' Purchases

Discus and support Restoring an Xbox Accounts' Purchases in XBoX Games and Apps to solve the problem; I owned an Xbox One a little over 2 years ago. I stopped using it as much, only used it as an alternative to cable type things as I switched to PC... Discussion in 'XBoX Games and Apps' started by SmoobleBooble, Oct 15, 2020.

  1. Restoring an Xbox Accounts' Purchases


    I owned an Xbox One a little over 2 years ago. I stopped using it as much, only used it as an alternative to cable type things as I switched to PC around 5 years ago. For the past 2 years I have never owned an Xbox or used one in any way, but recently I
    purchased an Xbox One again to play Lego games with my Fiance lol.

    However, when I logged in to the account I had previously used all my digital content that had been purchased years ago had disappeared. I'm talking hundreds of dollars worth of movies, TV shows, and Games that I had owned and downloaded previously all gone.
    When I checked my purchase history it stopped after 3 months and it wasn't just Xbox purchases but Microsoft Office that I had payed for was gone as well with no recording that I had ever bought it.

    I looked into my account a little bit and the account had been converted to a Family account consisting of My Dad and My accounts for whatever reason and I am wondering if that may have something to do with it.

    My question is, where did all of my purchases go? Can I get them back or are they gone forever? If they are "gone" is there a way I can prove I bought them using the card they were bought with, and or some other form of verification?

    :)
     
    SmoobleBooble, Oct 15, 2020
    #1
  2. SmoobleBooble Win User

    Restoring an Xbox Accounts' Purchases

    well thats the issue I cant talk to anyone and anytime i try the website just sends me here lol.
  3. [Farscape] Win User

    Restoring an Xbox Accounts' Purchases

    did you use and sign into the microsoft account on pc, as after 2 years of not signing into xbox live services the gamertag becomes obsolete and after 5 years the account is closed.

    if you do use the microsoft account on pc then your purchases should still be available and you may need to speak with support (if you can get hold of them)
  4. alexroboticyt Win User

    Restore purchases?

    Hello there,

    You'll have to contact the game developer. Gamertag changes shouldn't cause any issues, but if you've only lost game data in one game it's on the game devs end.
  5. iKeepitwarm Win User

    Restoring purchases?

    My Games & Apps and scroll all the way to the right until you see Ready To Download.

    How do i get back a hidden item from that section that i can't see on my account?
  6. InsanKilla clan Win User

    Restore purchases

    Yes this is an known problem the are working on it please Go to the Xbox Live Status and follow to
    get notifications about
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Restoring an Xbox Accounts' Purchases

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