restore Asphalt 8‘s archive on Xbox live

Hi Rc,

If you played the game before while online, there is also a Cloud-based backup. If you reinstall the game you will have an option to choose to restore the save game from the cloud.

Should you need further assistance, feel free to post back anytime.

Thanks for the update. It seems that the back up you have saved on your cloud is not the one that you are looking for. There is no other way you can change the save date you have on your cloud.

For additional information, we recommend that you get in touch with the game developer. They can review your account and check your save game before. To do this, you may refer to the link below:

Click here

If you have any other concerns, feel free to contact us anytime.

Hi Rc,

If you played the game before while online, there is also a Cloud-based backup. If you reinstall the game you will have an option to choose to restore the save game from the cloud.

Should you need further assistance, feel free to post back anytime.

Hi, PhidzMac02

thanks for your reply.

maybe I didn't make it clear. I have already uploaded the empty archive to the cloud. XD

And now, if I restore the backup from the cloud after reinstalling this game, this backup is not the backup that I have many cars.

Is there any chance that I could get my cars back？

Yes, but Asphalt 8 is a Windows 8 game.

Hello Markenstine，



Welcome to the Microsoft Community.

I know you're experiencing problems with lost archives and failed cloud synchronization, and I completely understand how you feel. First of all, for the problem you described, here are some ways to help you get back your lost archive or resynchronize your cloud data.



1. Check Xbox Live Cloud Archive Synchronization Status
If you're experiencing an error that says you need to be online to play or have lost your cloud archive, first make sure your Xbox Series X is properly connected to the Xbox Live service. Sometimes Xbox's Cloud Archive service is temporarily down, preventing data from being synchronized.
Solution:
Make sure your Xbox Series X is connected to the Internet.
Check if the Xbox Live service status is normal: Xbox Live Service Status page.
If Xbox Live is working properly, try entering the game again and wait for the cloud archive to synchronize.



2. Verify that the Xbox archive exists in the cloud
Sometimes there are conflicts between local and cloud archives. Especially if you choose to delete a local archive, it may cause the cloud archive to go out of sync.
Solution:
Press the Xbox button on your Xbox console to open the menu.
Go to Settings > System > Storage.
Check the game's storage options to make sure you have a cloud archive.
If you have a cloud archive, try selecting Restore from Cloud Archive or Restore to Last Active Archive. 3.



3. Check if the local archive is missing
After reinstalling the game or deleting a local archive, the game may try to load the archive from the cloud. If the cloud archive fails, your game archive may be lost.
Solution:
In Xbox Settings, go to Storage Options and check if you have a local archive (Perish's local archive may be saved on your local hard drive).
You can try restoring your local archive to see if you can get your data back. 4.



4. Log out and back in to your Xbox account
Sometimes account synchronization issues can cause cloud archives to not load correctly. Signing out and back in to your Xbox account may resolve the issue.
Solution:
Press the Xbox button and go to Settings > Account.
Select Sign Out and then Sign Back In.
Restart Xbox and relaunch the game to see if you are able to resynchronize the cloud archive.



You can also contact the support staff of the corresponding game to find out why.



Best regards

|Microsoft Community Support Specialist