Response to support

Discus and support Response to support in XBoX Rewards & Social to solve the problem; How do m reply to a forum response when the post is locked after one reply from the team? I cant seem to post a reply in comment to my question as... Discussion in 'XBoX Rewards & Social' started by brent3000-89F4E8B3-CBCC-4DC5-9DD6-6DCAEE6C726B, Nov 22, 2016.

  1. brent3000-89F4E8B3-CBCC-4DC5-9DD6-6DCAEE6C726B
    brent3000-89F4E8B3-CBCC-4DC5-9DD6-6DCAEE6C726B Guest

    Response to support


    How do m reply to a forum response when the post is locked after one reply from the team?

    I cant seem to post a reply in comment to my question as once the XBLR team has made a comment the forum post is locked?

    How do I reply to a post which is locked premature?

    :)
     
    brent3000-89F4E8B3-CBCC-4DC5-9DD6-6DCAEE6C726B, Nov 22, 2016
    #1
  2. Fresh Kills
    Fresh Kills Guest
    Bethesda Support Response to Game Freezing

    Thanks for the info! I'll give this a try
     
    Fresh Kills, Nov 22, 2016
    #2
  3. SirJoeBlack
    SirJoeBlack Guest
    Bethesda Support Response to Game Freezing

    Doesn't seem to work for me thou... Hang on. I pushed the wrong buttons. D'oh... Nope, didn't work.
     
    SirJoeBlack, Nov 22, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Response to support

    Support locks threads because it is faster for them to see a new thread and respond to you there instead of replying in an old thread. You cannot post in a locked thread. You will have to make a new one.
     
    Smwutches, Nov 23, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello brent3000,

    We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
    new post, and we will address that specific question in that post.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Response to support

    Hello brent3000,

    We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
    new post, and we will address that specific question in that post.
  7. Smwutches Win User

    Response to support

    Support locks threads because it is faster for them to see a new thread and respond to you there instead of replying in an old thread. You cannot post in a locked thread. You will have to make a new one.
  8. Kathy A. Win User

    Xbox support no response

    Hi HarryJM4,

    We understand your sentiment in contacting support regarding your concern with the Xbox Elite 2 Controller. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

    However, since you are wishing to process a refund for the Controller, we will provide you this link - Xbox.com/Refunds. This way you will be able way to request refund for your recent purchase.

    We have this support article that provides steps how to connect to PC and troubleshoot disconnections, please check - Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support.

    If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  9. Smwutches Win User

    Not getting response from support

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  10. TRAPOUL80 Win User

    Microsoft Support Response Time

    Hello I'm Daniel,

    Try contacting them at the link given and speak to them.

    https://support.xbox.com
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Response to support

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