resolution of ongoing issue with technical support

Thanks for your reply.

Beyond giving you a support ticket number (my 3rd or 4th I cannot accurately recall as they seem to get dropped or closed without resolution) I am extremely hesitant to go through the entire story again, it is simply too frustrating to have to constantly
repeat it and answer the same questions over and over and over. I was told that there are notes on my account detailing my conversations with support. Some agents have apparently read them and some tell me there are none. They recently explained that it would
appear to be a problem with my "legacy account" being stuck in the system" Not sure what that means.

The system error is "something went wrong. sorry about that. give it a try in awhile" and a string of numbers and letters at the bottom, which seems to not be of importance or is not useful by tech support when I've offered it. If it's appropriate to divulge
my ticket number on this forum please let me know; otherwise I can send it via an alternate method of your choosing. Again, thank you for your quick response. Perhaps hope is not lost

Hi Bonestorm33,

Unfortunately as I mentioned earlier we don't have the same tools to be able to look at support tickets or notes related to those service requests so we wouldn't be able to look into that for you. Also putting personal service request numbers on a public
forum isn't a good idea. That should stay between yourself and customer support. I'm not entirely sure what a legacy account may be referring to, but it could be related to having an older Microsoft account with the same billing information as that could overlap
and cause some issues.

I wish we could assist you better, but we are very limited to the support we can give on the forums for billing account related issues. Again, I suggest to continue with a resolution with customer support and demand to have your account further investigated.
This seems to be the only way to look deeper into what would be causing this error. I believe at the end, customer support should find a solution for you.

...Which leaves me in the same situation I was in before you replied to my post: dealing with a customer service department that is IMHO completely broken as I have kindly tried to explain. Were I to post the actual details of my numerous interactions with
the Microsoft Support team or even worse, the emails I mentioned in my first post, I would go as far as to say you would be extremely dismayed at BEST. I believe my only remaining hope may be to take this matter up in its entirety with a Microsoft Store manager
at a retail location or go directly to the Microsoft headquarters in my neighboring city and see if they have a more comprehensive plan to resolve this issue than to continue dealing with a department that has in 4 months done an abysmal job at what their
actual job title states: Customer Service.

Thanks again for trying to help Diego.

Hi Bonestorm33,

Any billing related issues will need to be handled by customer support since we don't have any of the same tools to handle sensitive account information so we wouldn't know what the issue could be. The best thing to do is continue working towards a resolution
with customer support because there may be an issue with the billing account that we cannot investigate on the forums. If the 1st level of support could not help, then demand or insist for further investigation. Not being able to make a purchase of Gold since
November is a pretty urgent issue in my opinion, so I can understand your frustrations.

However, we can provide information to the best of our knowledge as to what could be the root cause of the issue and possibly guide you in the right direction for a potential fix that you can do on your end.

Can you provide us some more detail with this situation as to what errors you get and information about any other purchases using different payment methods or if this is strictly just with the Gold subscription? Do you have any other Microsoft Accounts with
the same billing information? Also what steps have you attempted with customer support over the past few months that have seen no success?

Looking forward to hearing back from you.

This is an an ongoing issue, please refer to www

Battlefield.com and their technical issues forum for more info