Resident Evil Zero HD freezing during cutscenes and crashing Xbox One S

dwb2009 · Dec 18, 2018

It freezes up and crashes and causes a total system shutdown when the cutscene of the scorpion breaking in to the train plays. Skipping the cutscene does not work. Also according to Reddit it crashes when attempting to go through the double keycard
door after fighting the 2nd to last boss. I already tried reinstalling the game and doing a factory reset of the Xbox One and still the same issue. According to Reddit and the review page on the Microsoft Store I am not alone in having this issue All
of my other games are working so it is not a problem with my Xbox One S. Could this please be fixed? Thank you in advance.

https://www.reddit.com/r/xboxone/comments/9tm4wg/re_zero_crashes_xbox_one_x/

https://www.reddit.com/r/residentevil/comments/9orh8h/resident_evil_0_crashing_on_xbox_one_x/

https://www.reddit.com/r/xboxinsiders/comments/9cgqtu/xbox_one_x_turning_off_randomlyalpha

:)

DoctorName

Split from
this thread.

Does anyone know how to solve the resident evil game problem 0 that turns off the consolhe xbox one s?

I have the same problem with my Xbox x it crashes on the first Marcus battle cutscene towards the end of the game it hard crashes my system and you cannot skip past the cutscene because the minute it cuts on it crashes there's no way to skip past it on Resident
Evil Zero HD remaster.

coco meat train

There is a fix currently in testing in the Insider Program. No word on when it will make public release but be assured Microsoft is finally aware of the issue. The fix should be implemented with a system update an not a gane update.

dwb2009

I tried uninstalling/Reinstalling the game and the soft factory reset and a full
factory reset. Still the same issue.

dwb2009

I tried that and I am still having the issue.

XBF Crystal P

Hey there dwb!

Thanks for reaching out. I'm sorry to hear about the issue with Resident Evil Zero HD crashing.

I recommend to try the following troubleshooting article. “My
Xbox One game won’t start or freezes during gameplay”
and see if that helps.

Try this out and let us know the results.

Resident Evil Zero HD freezing during cutscenes and crashing Xbox One S