Resident Evil 6 Online Crashing and Freezing On Xbox One

Hi everyone!

Unfortunately, it seems to be a common issue:

Resident evil 6 online not working

Resident Evil 6 Online Crashing and Freezing On Xbox One

Cant host or join a game in Resident evil 6 for xbox one? the game crashes everytime I try to

I suggest to contact directly the Capcom support:

CAPCOM - Resident Evil SUPPORT

Keep us posted

Regards

I can't access the online portion of the game or play online coop on the campaign, i've tried re downloading the game and clearing my cache aswell as removing my account and resetting my console but nothing appears to be working.
I'm not the only person having this issue as many others report the same issue. I've also tried moving the
game to internal storage but this hasn't worked, any help would be appreciated, thank you.

Have you tried going to they game Support page its sounds like game issue too me but let other Ambassadors have they say about too come up ideas about it

I've only played Resident Evil 5, Resident Evil: Operation Raccoon City, and Resident Evil 6. The only one I liked was resident Evil 5.

Capcom send me this email when I reported the issue.

Thanks for contacting Capcom Customer Support. Sorry to hear about your freezing issue with Resident Evil 6 on Xbox One. Please try Xbox Support's "Game Freeze" steps to see if they fix your issue. If you still encounter the issue, the next step is to follow
the Connection Error guidelines in this Xbox Support article. Some users were able to fix the issue by creating a separate profile on their Xbox One and launching Resident Evil 6 through the second profile. Finally, please close out of Resident Evil 6 and
try disabling your internet in the network settings of the Xbox One, then re-enable it after launching Resident Evil 6 and attempting to connect to Multiplayer. Reinstalling the game may also solve your issue.

If you continue experiencing issues after trying the troubleshooting steps above, please provide us with the following information:

Your Gamertag

Your Console ID (located at Settings --> All Settings --> System --> Console info & updates)

The number of friends on your friends list

Your Region/Location

Your Internet Service Provider

Whether you are using a WiFi or Ethernet Connection

What modes are causing this crash (Campaign Mode Only / Mercenaries / Both)

Whether you are playing the digital or physical disc version of the game

Whether you are using the Xbox One Dashboard Preview

I sent the information.

After that they don't send me a reply.

www.ign.com/.../resident-evil-6