Resident Evil 0 still shutting off Xbox One X, and S during cutscenes

Cpl Baker · Feb 16, 2019

I've done soft reset, hard reset, different X box, delete local saves etc. Pretty much I have done every trouble shooting thing the help desk tells you to do no matter what game it is and very rarely works in my experience. The problem is the game and
there has been no update or fix since October and it happens during cutscenes and shuts off my entire Xbox One X, which you think would be a problem for Microsoft that they'd want to fix. Every other game in a library of 80 games works fine except this one.
I can't return it even though its under 14 days so essentially Capcom with Microsoft's help has been profiting off of a broken game and they know it's broken. I would say it wasn't intentional but the fact that they close threads, don't offer any actual help,
and haven't at least said they'd look into it makes me think it is. I wan't a ETA on a fix please or can you take the game off Xbox Marketplace and give us refunds.

:)

BarrelBurrito01

Do you have an external hard drive. If so you should try moving the game to the other hard drive. Also do you have an xbox one x? Xbox one x's sometimes shut off during cutscenes and gameplay in some games like the latest call of duty, borderlands 3
and resident evil 0. The console will think its overheated and shutdown.

Captain Gini

Xbox Insiders receive updates to the console constantly, you might receive a correction for this, since they report problems all the time.

Cpl Baker

Xbox Support is saying they're working on it, and you're saying that its Capcoms fault? Which is it? Also if either is working on it it doesnt change the fact Microsoft and Capcom are selling a product they know doesnt work. You dont need Capcom to fix
that. Pretty sure there's something wrong with a business selling bad products knowingly.

Cpl Baker

What would help is if you took down the broken game. You agree that it exists as you've said but are selling it as defective. On top of that not giving refunds. How do we troubleshoot that?

Cpl Baker

Shouldn't have to do any of that. Also doesnt change it for the people that doesnt work for. They need to patch it and take it off the marketplace until they do. They know it's been broken and still sell it.

Resident Evil 0 still shutting off Xbox One X, and S during cutscenes