Resgate de código na xbox live[Translation-Code redemption on xbox live]

Não há como obter esse tipo de informação. Se a conta era sua e perdeu o acesso, pode tentar recuperá-la: https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

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There is no way to get this kind of information. If the account was yours and you lost access, you can try to get it back: https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

Hello Paola,

Thanks for coming to the forums. Unfortunately, we here on the forums have no way of knowing. Even support would need email or something to go by. You can request a call from support and see what they can do to assist you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Entre na loja do xbox store, pesquise por live gold, selecione a opção live gold, no menu que carregar selecione a opção resgate seu presente.

[Translation-Sign in to the xbox store store, search for live gold, select the live gold option, from the menu you load select the redemption option of your gift]

Hi Matheus,

Thanks for reaching out to the forums. We understand you have issue with a code. We recommend launching Fortnite to see if the items showed up. You can also check your

order history make sure code says redeemed. Is it possible you redeemed on the site on a different account?

Thanks,

Brad

Olá EduardoYZ,

No momento existe um alerta nas páginas de suporte do Microsoft Xbox sobre uma instabilidade na rede do Xbox Live. Esta instabilidade pode afetar a compra de itens, resgate de códigos e downloads. Aparentemente, esta instabilidade também pode estar relacionada
ao seu problema.

Para saber mais sobre o status da rede do Xbox Live acesse:

https://support.xbox.com/en-US/xbox-live-status

Resta esperar até que esta instabilidade seja resolvida para ver se seu problema também se resolve.

Espero ter ajudado.

(Translation - Hello Eduardoyz,

There is currently an alert on Microsoft Xbox support pages about Xbox Live Network instability. This instability can affect the purchase of items, redemption of codes and downloads. Apparently, this instability may also be related to your problem.

To learn more about Xbox Live network status, go to:

Https://support.xbox.com/en-US/xbox-live-status

It remains to wait until this instability is resolved to see if your problem is also solved.

I hope I helped.)