resetting microsoft account on xbox one

What is it doing when you try?

Hey!

So, you reset the console to factory and now the console won't let you add the account back? If so, you can try power cycling the console here are the directions: http://xbx.lv/19Pxh2o Hope this helps!

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with using a Microsoft Account on an Xbox One. Are you or have you ever been able to sign in at the
Microsoft Account Site? Please give it a try and let us know with a reply how it goes. Does it give you any error messages or codes when trying to sign in? Let us know with a reply
a bit more information to determine how to best assist you.

Hello!

Thanks for reaching out to the forums with your situation. I recommend you soft factory reset your console and then recover your Gamertag and see if the situation persists.

How to reset your console to factory defaults on Xbox One. Once you do the reset you will need your Microsoft Account Email and Password to bring your account back: How
to add or remove a Microsoft account on Xbox One

hope this helps!

Hey there! Give these solutions a shot and let us know how they work for you. ^_^

Solution 1: Make sure that you are using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage
your Microsoft account.

Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.

Solution 2: Check your Microsoft account on Xbox.com

To make sure that the Microsoft account you are using is the right one, try signing in to Xbox.com by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct
it.

If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.

Solution 3: For a child’s account, use the child's Microsoft account

If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email
to reset the child's account's password.

If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.

Solution 4: Reset your Microsoft account password

If you can’t remember your Microsoft account password, try resetting your password.

Solution 5: Go to the Windows Solution Center

If you can’t reset your Microsoft account password, go to the Windows Solution Center for help recovering your password. Xbox Support can’t reset your Microsoft account password for
you.