Resetting forgotten family passcode and password

If you don't know the passcode or the answer to the question when it was set, you'll have to contact phone support so they can send the console a reset
code.

You can go

to
http://support.xbox.com/contact-us?isChatCallAvailable=false to
get
the
phone
number
of
support
in
your
region.

If you've forgotten your Xbox Live gamertag's passcode you just delete and redownload your profile. This will clear the profile of any passcode. Now, if you've forgotten your XBOX 360's Family passcode then you need to contact phone support, there's absolutely
no way to reset it manually by yourself without speaking with phone support. Worst case scenario is that you will have to "Reset to Factory Defaults" to clear the forgotten Family Passcode.

I don't believe even a factory reset will clear a lost family passcode. You would have to contact Support for that.

Hi there,

in order to reset a family passcode you will need to contact Xbox Support, They will need the serial ID(or Console ID) of the console and will do something on their end, after which they will guide you through the steps to reset it on your end.

To contact Xbox Support (Phone or Microsoft Support Chat) via
http://support.xbox.com/contact-us

Hi FamilyTrack5450,

I'm sorry you lost your passcode. Please let us know if it is the profile passcode or the family passcode.

If you've forgotten your Xbox Live gamertag's passcode you just delete and redownload your profile. This will clear the profile of any passcode. Now, if you've forgotten your XBOX 360's Family passcode then you need to contact phone support, there's absolutely
no way to reset it manually by yourself without speaking with phone support. Worst case scenario is that you will have to "Reset to Factory Defaults" to clear the forgotten Family Passcode.

Good Luck to you!

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Hit Upvote if this Helps!

I'm not quite sure if you've forgotten your XBOX Live accounts passcode or if you've forgotten your XBOX 360's Family passcode.

But here's instructions for both, if you've forgotten your XBOX Live gamertag's passcode you can simply delete the account and download it again and it will make it so it doesn't have a passcode anymore. If for some reason you can't re-download the profile
because you've forgotten the password to your account then you'd need to do a password reset by visiting this site here, and if for some reason you can't
reset your password for your account then you'd need to click the "I forgot my password" and on the next screen click "Customer support" and fill out a new e-mail to be contacted at. They send you a form to fill out with a bunch of personal questions that
you'd need to answer correctly before they give you access back to the account. There's unfortunately no way around that.

Now, if you've forgotten your XBOX 360's Family passcode then you need to contact phone support, there's absolutely no way to reset it manually by yourself without speaking with phone support.

Hopefully that answers your question, if not post back and be a little more specific and someone will be able to help you out some more.