Reset Xbox and now cannot access paid for downloads

JJohn125 · Feb 9, 2019

I had to reset my XBox One since there was a problem. Unfortunately, this deleted my accounts and passwords. The paid for games are still on the XBox but I cannot find any way of accessing them. I registered a new name with the old email address to access
Microsoft and to see if the old downloads and accounts were registered to my email address. There are no games or previous usernames listed at all, so I do not know how to reactivate the paid for games already downloaded. If anyone could help, I would be really
grateful. Thank You!

:)

JJohn125

Thank you for your response Pouchbear, I will contact them direct.

XBF Amber M

Hi John,

Thanks for reaching out to us in the forums for this issue. Sorry to hear you're having difficulty recovering your account. If you can't recall the email alias used for logging into your Microsoft/Xbox account, then we recommend giving our

Lost Account Solution a try to help recover that information.

Go ahead and give this a try and please let us know the results.

I hope that this helps out!

ThePouchBear

The downloads will be associated with a username and email address. If you are unable to access that account, then you likely won't be able to access any of the games either. I would recommend contacting Microsoft directly regarding an issue with your
account.

MisterRatBoy

Games will not transfer over with new email

ConstanceKeeler1

I reset the xbox and now cannot access our gametags.

Reset Xbox and now cannot access paid for downloads