Reset didnt work

Discus and support Reset didnt work in XBoX Games and Apps to solve the problem; My problem started when I asked someone from Microsoft to fix my child account issue. I'm 22 and my account is registered as a child account. When I... Discussion in 'XBoX Games and Apps' started by BenBaker333, Jun 22, 2021.

  1. BenBaker333
    BenBaker333 Guest

    Reset didnt work


    My problem started when I asked someone from Microsoft to fix my child account issue. I'm 22 and my account is registered as a child account. When I asked for help they said "just reset and choose the keep my games and apps option" , and when I did that , some games lost a save file in the game . Basically, I had two save files in FIFA and after doing what they said I couldn't find the other file , I only found one save file in game. Bottom line is, how can I retrieve my old saves from before. I chose the " keep my games and apps " it doesn't make sense!!!! my save files that I played games for years on are gone just like that !!!!! ..... pls help ................... PS :::: I just did the reset today for the first time, so I hope it's not too late.... just wanted to make that clear .

    :)
     
    BenBaker333, Jun 22, 2021
    #1
  2. XBF Zineb F Win User

    Reset didnt work

    When an account is set to a child account, it cannot be changed to an adult one unless you are old enough in the actual account. As for the reset situation, the "Reset and Keep my Games and Apps" doesn't wipe away anything but since you have mentioned that you have lost some files it means that they were either not successfully saved or simply corrupted. It 's actually pretty common for a lot of games to lose some saves after resetting the console or deleting the game because if the system recognizes a corrupt file, it gets ride of it for the safety of the gamer.
  3. IndianWitABlunt Win User

    Wireless issue

    Ya the hard reset didnt work
  4. Fiery-75356BDF-5B2C- Win User

    Bad Company 2 Connection Problems?

    I did this but it didnt work then i reset routed and it worked.
  5. NocturnalPage52 Win User

    redeem codes

    already tried this and it didnt work asked ms if they could reset code as with pc games guy didnt know
  6. spectac65 Win User

    Games not loading

    Have done a full reset (reset games too) twice and still didnt work.
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Reset didnt work

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