Reset child's account for microsoft to log into an xbox. He does not have a phone

kelly 719 · Apr 17, 2023

I set my child up with a microsoft account for logging onto the Xbox . He can not remember the password. How do I reset it? He does not have a phone to get a code. he's under my family account.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Kelly, to reset your account password, follow the steps below.

Reset a forgotten Microsoft account password

https://support.microsoft.com/en-us/account-bil...

KodiakFan24

Thanks, I logged in to his account and he does not have a subscription to Live Gold. But I do. Shouldn't he have access to it as a child account of mine?

LoquaciousSage

In all likelihood the region for your child's Microsoft Account is set to the US instead of UK.

It's quite possible for the region for the Microsoft Account and Xbox LIVE account to be mismatched.

To check the region for your child's Microsoft Account, log in to
http://accounts.live.com using your child's Microsoft Account email address. If you change the region for your child's Microsoft Account, you should have no further issues.

If you're unable to change this, then you may need to contact support by phone to get it fixed.

ZeroTugboat5999

I am a little confused by your response. when you say "he" do you mean the older child or the younger child. My older son who was "Helping" does not have an epic account and only played it on the Xbox. when I attempt to log into the epic site under his
Xbox account it tells me to create an epic account.

CTHOMAS247

I received a email on Saturday stating that $150 was charged to my childs phone number on Verizon. Verizon does not have a way to dispute charges & states have to contact Microsoft. We don't even have XBox accounts in the house.

There does not seem to be a way to speak to anyone at Microsoft.

Reset child's account for microsoft to log into an xbox. He does not have a phone