Rescue factory reset on X Box 1S

JoanneWatson3 · Jun 24, 2020

My son has an X Box 1S and his beloved Minecraft displayed the message 'failed to sink user data' and wouldn't do anything else. He tried a power cycle, which did not work so he did a factory reset (selecting the option to keep apps and games). He signed
back in on the same e-mail and password, his games are still there, although he can't access any of them. Any help welcomed.

:)

Uncle Steve8158

If you had a another user as the home console that might be the case and the reason its sync the data

Smuroh

Hi JoanneWatson3,

So the failed data sync is normally due to a drop in internet connection or it could of been an issue on Xbox's side.

Just some checks,

Is your internet working (sorry i know its a stupid question but i like to get it out of the way)?
When you try to open a game after the reset is there an error that gets shown, if so what is it saying?

Also sometimes even after a reset a power cycle could help, hold the xbox button down for 10 seconds it will shut off then pull out the power cord wait 30sec and then plug it all back in and try access the games.

XBF Brad A

Hello Joanne,

Thanks for reaching out to the forums. We see your son having issues accessing games. Was there another profile on the console acting as the

home console? What error does he get when trying to access the games? Any additional information you can provide will help us to better assist you.

Thanks,

Brad

Mister Darcy-9112DFB

As VENOM mentioned, you can reset the hard drive. After doing so, run the "Initial setup" for your console. This option is in system settings. Please let us know if you have any further questions!

Knight 7

There isn't a factory reset , but you can manually delete any items, including profiles you don't wish to have on the console and all items related to it. Check out this link for steps on doing so.

support.xbox.com/.../profile-move-delete

Rescue factory reset on X Box 1S