Requesting replacement controller (under warranty)

SusanYR · Sep 29, 2020

I have an xbox one DesignLabs controller, under warranty, with faulty headphone jack. Online chatbot confirms it is still in warranty and sets me to a webpage to request a replacement but every time I submit the form I get a message saying "something went
wrong our end, try again later". I'm going round in circles, can't communicate with a human. Anyone got any ideas on how to resolve this please? The online form link is here:

https://support.microsoft.com/en-gb/supportrequestform/2c902a60-e4e2-3438-0ab2-811bd99ebdb7?serial=

:)

XBF Brad A

Hello Susan,

Thanks for reaching out to us here on the forums. We are sorry for the issue with creating a replacement. We recommend a guide to request a call from support. As you are continuing to have issues on the site.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

SusanYR

Thanks a million - sorted!

XBF Mohammed C

You can request a replacement for the controller if it is still under warranty!

Here are the steps to take: Request an Xbox controller replacement | Xbox Support

XBF Ihssane Z

If your controller still under warranty you can request a replacement through this link Request an Xbox controller replacement | Xbox Support

XBF Mohammed C

You can request a replacement for your controller if it is still under warranty!

Here are the steps to take: Request an Xbox controller replacement | Xbox Support

Requesting replacement controller (under warranty)