Requesting refund for a gifted game

You can request a refund by signing in to https://xbox.com/refunds.

I would recommend waiting for the email from the refund team before re-purchasing the game as a gift. When purchasing the game as a gift you will see the "Buy as a gift" option.

You can definitely request a refund however, in-game currencies can't be purchased as a gift. You can purchase an Xbox Gift card and send it to them so they can purchase it directly on their account.

To request a refund, kindly sign in to https://xbox.com/refunds.

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.

You should just request a refund , you cannot gift games to other regions

Hi Rodney

Unfortunately, there's no way to transfer the game from your account to the other.

In this case, you may need to request a refund at xbox.com/refunds and if it's not listed yet you may manually request a refund by filling out the refund form here: https://support.xbox.com/forms/request-a-refund so you can repurchase the game as a gift.