Request to get money back.

Death Lotus1754 · Sep 20, 2016

I've been troubleshooting to get my pc to recognize that I have Forza Horizon 3 Ultimate Edition with Windows 10 for 5-7 hrs now. I bought my game from Amazon Digitally, they sent me product #, I entered it and thats it... It doesn't recognize that I have
it. I had to update my Windows 10 version to the Anniversary update, for some reason it never updated to that... Now I can't contact support because when I try to chat with them the fields that they want me to fill out are greyed out so I can't enter my first
and last name... I've had enough. This is the only way I can contact support and I just need microsoft to request a refund to amazon for me. I don't want to deal with this *** to play a video game.

:)

bowski477 · Sep 20, 2016

How to get back money?

Generally digital games cannot be refunded. However you can contact official billing support to see if they can accommodate you. support.xbox.com/contact-us

Nikolay Firsov · Sep 20, 2016

How to get back money?

Hello, can i get back my money for forza horizon 3 game? i've bought it to play on PC, but it's awful. not optimized at all! it's not good for me play just on xbox, so i want miney return.

Death Lotus1754 · Sep 20, 2016

A friend of mine managed to help me fix the problem and find my game. But good lord do you have to jump through hoops to get a game running from Microsoft. You can delete this post, I couldn't do it myself

Death Lotus1754

A friend of mine managed to help me fix the problem and find my game. But good lord do you have to jump through hoops to get a game running from Microsoft. You can delete this post, I couldn't do it myself

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

ngocphi

Now if you are talking about Hogwarts deluxe then no you didn't buy the wrong copy

.the Hogwarts isn't expected till April 4th for the xbox one

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can request a refund for the game by signing in to https://xbox.com/refunds, Charlie.

After you have successfully requested a refund it may take 24-72 hours to get a response from the refund team.

Smwutches

It can take at least 3 to 5 business days to receive a refund after it has been approved. It can take longer depending on the bank.

Request to get money back.