Request for refund

Bl4ckSh33p · Dec 25, 2015

Hi. I wonder why there is no mail available for support so I post it here. (sorry for some bad english)

I bought a game in the Xbox One Store but it has some serious issues and was not advertised as being in English only. So I want to ask if I can return it and get my money back please.

I bought Starpoint Gemini 2 in the German store and it had a German description. But the game is 100% English and this was not visible in the store before buying it. If you buy a game in the German store and it has a German description it should be German,
right? And it has some serious game breaking bugs where you lose your progress, too. I asked the developer but they just said it was mandatory to add a German description, but they forgot to add the note that it is only available in English. And it says in
Microsofts rules that I can return bought things in the first 14 days (and usually you get your money back in Germany if the bought product is either broken or was advertised with wrong things (like missing info about it is only in english) even if it was
a digital purchase). The developer made a mistake and it was not my fault that I expect a German game from the German store when it has a German description. I had a similar problem on Steam and got the money back without any problems.

Even the Dev says he is sorry for that but for Refunds I have to talk to Microsoft.

sincerely

:)

ChiefJoboo · Dec 25, 2015

A refund

Please apply for a refund here:
https://support.xbox.com/forms/request-refund

Echo4Ent · Dec 25, 2015

How to Refund a downloaded game?

You can attempt a refund here:
https://support.xbox.com/forms/request-refund

They will review the request and let you know if you qualify for a refund.

onyxishere · Dec 26, 2015

Sorry to hear it. What you'll need to do is give phone support a call and let them know what's happening. They may be able to issue you a refund.

Toll Free: 0800 181 2968

Direct: 49 695 007 0422

ChiefJoboo

Consulte esta página para solicitar um reembolso:
https://support.xbox.com/forms/request-refund

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Please see this page to request a refund:
https://support.xbox.com/forms/request-refund

ChiefJoboo

Please request a refund here
https://support.xbox.com/forms/request-refund

ChiefJoboo

Please use this page to request a refund:
https://support.xbox.com/forms/request-refund

pawncrackers

Hi there!

If you'd like to refund an item recently purchased, you can do so by visiting this page and signing into your Microsoft account: https://account.microsoft.com/

If you have owned a game for less than 2 weeks, and have played it for less than 2 hours, then everything should process fine. Anything over the specified details and you will not be eligible.

If you run into an issue, while processing a self-refund, you will need to contact our support team over the phone. You can arrange a callback, here, within operating hours, by filling in the simple form, and choosing a query in the 'Account' section: http://support.xbox.com/en-GB/contact-us

Our team over the phone have access to your account, whereas we Ambassadors don't, for security reasons. Someone will be able to have a look and arrange a refund if applicable. It is down to the team's discretion whether this happens or not.

Hope this helps,

L

Gamingboy177 (Sam)

For refunds, please contact Xbox Support here:
https://support.xbox.com

Request for refund