Request for refund denied - within 14 days and without much gametime

Discus and support Request for refund denied - within 14 days and without much gametime in XBoX on Windows to solve the problem; My son purchased Hogwarts Legacy. He requested a refund after 2 days because he didn't like the spiders. He hadn't accumulated a significant amount of... Discussion in 'XBoX on Windows' started by MNiG, Apr 8, 2023.

  1. MNiG
    MNiG Guest

    Request for refund denied - within 14 days and without much gametime


    My son purchased Hogwarts Legacy. He requested a refund after 2 days because he didn't like the spiders. He hadn't accumulated a significant amount of gameplay. Firstly he was told the request was denied as he had exceeded the refund requests this year. I replied saying that he hadn't made any refund requests this year. We were then told the time limit had passed. This is clearly an attempt to avoid refunding the money and is very unfair.

    :)
     
    MNiG, Apr 8, 2023
    #1
  2. Smwutches Win User

    If I pre-order MW3, will I be able to refund if I dislike the beta?

    You wouldn't be guaranteed a refund. Per the refund policy, the game is eligible for a refund if you submit a request within 14 days of purchase and with very little play time. If they consider playing the beta a considerable amount of playtime, they can deny the refund.
  3. kyle_m4496 Win User

    How can you refund a game that has been declined due to lack of refund tickets?

    Hi MrMiguelrodriguezL0l. My name is Kyle and I'm an independent advisor.

    Refund requests are a final decision; if your request for MW3 was denied you sadly can't submit another request to get the game refunded. It's already been decided that you are not eligible for a refund in this instance.

    Keep in mind that refunds are usually only approved if you bought the game within 14 days and haven't accumulated much playtime.

    Please reach back if you have further questions.
  4. Thymnee Win User

    I have not received requested refunds as far back as 6 months ago

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this

    Refund requests are granted only up to 14 days or less after purchase of the digital item.
    If you're requesting a refund for digital items purchased more than 14 days your refund request is going to be denied
    I requested all refunds within 1-2 days of purchasing and they had all been accepted for refund but I have not received the refund itself going on a few months now.
  5. Smwutches Win User

    So how do refunds off the xbox store work?

    The policy for refunds is that you request the refund within 14 days of purchase and that it has not been played more than 2 hours. So if the total time you ended up playing it was over 2 hours, your refund would have been denied. There may also be other
    factors the refund specialists look into, but that would be a case by case factor. You can try replying to the email you received denying the refund to try to contact them or try submitting a new refund request.
  6. Smwutches Win User

    360 Game Download for Xbox One Not Downloading

    You can request a refund within 14 days of purchase
Thema:

Request for refund denied - within 14 days and without much gametime

Loading...
  1. Request for refund denied - within 14 days and without much gametime - Similar Threads - Request refund denied

  2. Denied refund request

    in XBoX on Windows
    Denied refund request: So I’ve emailed the refund department 3 times all different emails and times and I’ve seen that it takes a max of 3 days for it to process but it’s been over 2 weeks and they haven’t gotten back...
  3. Can someone hack your account by giving them a Microsoft refund request denied code?

    in XBoX Accessibility
    Can someone hack your account by giving them a Microsoft refund request denied code?: I wanted to get a refund on a game that was denied for some reason (I still don’t know why) and I called support from the official page. I then later get put in through to someone who sounds a...
  4. Why was my refund request denied even though I just bought the game and only played for 10 min

    in XBoX Accessibility
    Why was my refund request denied even though I just bought the game and only played for 10 min: Can some one send me an email about that issue 80c6c4b5-11eb-442c-8d2f-bf90af76bafc
  5. Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

    in XBoX on Windows
    Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played): My roommate bought a game on our shared system using my account and card on accident. So they say at least. Point is I want a refund but xbox denied it but doesn't say why. I would prefer to talk...
  6. Why is my refund request denied

    in XBoX Games and Apps
    Why is my refund request denied: I did every thing required and it still got denied please help me d1c1b0d1-78ed-43b0-8885-85a5035b33b0
  7. How do I appeal a denied refund request if I never gotten an email that it was denied

    in XBoX Games and Apps
    How do I appeal a denied refund request if I never gotten an email that it was denied: It's been almost 4 days since my refund request got denied and I haven't gotten an email. 44fa72df-68d1-4b49-884e-58366349be8c
  8. Digital game refund request denied

    in XBoX Games and Apps
    Digital game refund request denied: I bought a digital game yesterday ABs requested a refund today but was declined as they say I played it so can’t get a refund. That’s bull, right? The site says it has to be less than 30 days ago...
  9. Refund request denied no email sent whatsoever.

    in XBoX on Windows
    Refund request denied no email sent whatsoever.: I recently purchased the Conan Exiles Isle of Siptah bundle four days ago. I requested a refund due to game breaking bugs, invisible enemies, game crashing, and it just being in a very bad...
  10. Why my request for refund is denied?

    in XBoX Games and Apps
    Why my request for refund is denied?: Why my request for refund is denied? 5f2b1ecf-39d8-4e1a-9fd1-13995bf9e6ab