Request Denied

Discus and support Request Denied in XBoX on Consoles to solve the problem; After requests for a refund have been denied a few times, is there another process or somewhere to call? I bought COD Black Ops Cold War on my brand... Discussion in 'XBoX on Consoles' started by AndrewKirisits, Dec 2, 2020.

  1. AndrewKirisits
    AndrewKirisits Guest

    Request Denied


    After requests for a refund have been denied a few times, is there another process or somewhere to call?

    I bought COD Black Ops Cold War on my brand new Xbox X console. I remember sitting at the game purchase screen for ten minutes. It was not clear which version to buy. THere was a standard version, then there were an option or two listed as cross gen bundles.
    I knew I didn't need a cross gen bundle since I had the new system (and didn't have anything newer than Xbox 360); and eventually, I chose the standard version because I swear I saw an Xbox X symbol on it.

    Well, I played for two weeks. THere were many crashes and also times where it worked. Because of all the issues I uninstalled and reinstalled once too. I thought these were normal since it was a new console and game. I saw others having crashing issues
    too so I thought nothing of it.

    During thanksgiving, my game became completely unplayable. Crashing every ten minutes. I searched again on the internet and someone posted a video to show if you had the right version for Xbox X or not. Turns out, I had a version that was not suitable
    for Xbox X. I purchased and d/l the other version and it's been good since then. But now I have two purchased versions. Microsoft has twice denied my request for refund.

    Yes it was outside of 14 days but I think the circumstances here were different. It wasn't like I d/l the wrong version, it didn't work, and I didn't play it. It worked on my system like it was the correct version for a while. Why does microsoft allow
    me to purchase the wrong game for my console? This was not a $10 product. WIth these game purchases now and the new console I am almost up to $1000. There should be better safeguards than that.

    This seems ridiculous.

    :)
     
    AndrewKirisits, Dec 2, 2020
    #1
  2. GMS1stLDYCannon Win User

    Request Denied

    Hello, from reading this the game would not be refunded. You played past the allowed timeframe to get a refund. Xbox has no idea what version you want and dont want. Only thing you cant do is purchase the same game twice. Just have to read more into what
    your buying instead of just buying. I know thats not what you want to hear but Im sorry they wont refund you.
  3. CharlieB.123 Win User

    Refund request denied

    Seems very unfair. They're selling something on their platform that doesn't work, they should refund it or, better yet, fix the bug.

    Either way, xbox supposedly do refund games that don't work (in this case I can't even access it), so telling me that I have reached my refund limit for the year is not a valid reason due to that being a load of bull.

    Im sure Nintendo would have refunded me...
  4. ACHV HighBounce Win User

    Refund Request Denied

    try this link

    https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms

    "All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content
    type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product."
  5. Farscape247 Win User

    Refund Request was Denied

    Thats so absurd!!!!!! Its a perfect example of microsofts lies and deceptive business practices on its consumers!!!!! Seriously so why even bother giving 14 days??? Why not just be honest and admit we know its broke but we dont care you bought it its your problem now. Thank you for not having a choice choosing microsoft, and have a bingwonderful day. Besides our terms of service agreement unclearly. ( to the non law degree holding average type human ) stipulates we are intirely free to do what ever we want, with no accountability what so ever, because we said so with all them there fancy lawyer type words!!!!! That sure would save us non law types a lot of headaches knowing that.
    its the same with most platforms, sony won't refund if you so much as download 1 MB of the game. steam has the same policy but is quite relaxed and if you have a legit issue they will refund no problems.

    but all other launchers and platforms have the same refund limits.
  6. Baron Abyss Win User

    Refund Request was Denied

    Ah, the more than 2 hours one would definitely do it because I really wanted to give it a chance. But I don't understand as I've played Battlefield 5 for more than 2 hours and I was able to refund it. But its a digital game why does it matter that if you played it for more than 2 hours or so? That's so weird and confusing. Especially if the game is extremely unplayable, which it was for me personally.
Thema:

Request Denied

Loading...

  1. Request Denied - Similar Threads - Request Denied

  2. Why was my refund request denied and how can I get someone on the phone?

    in XBoX Games and Apps
    Why was my refund request denied and how can I get someone on the phone?: Purchased $70 version. Son started playing. Realized he needed the $100 version. I would like to return one and purchase the other. This doesn’t seem possible online and contacting Xbox by phone...

  3. My refund request keeps getting denied, please help.

    in XBoX on Windows
    My refund request keeps getting denied, please help.: I bought Sea of Thieves and it got really boring, so I decided to apply for a refund. But it keeps getting denied, I have filed for a dispute 2 times. I accidently left the game running so I have...

  4. Denied refund request

    in XBoX on Windows
    Denied refund request: So I’ve emailed the refund department 3 times all different emails and times and I’ve seen that it takes a max of 3 days for it to process but it’s been over 2 weeks and they haven’t gotten back...

  5. Please help. My Microsoft account has been hacked and microsoft keeps denying my requests.

    in XBoX Accessibility
    Please help. My Microsoft account has been hacked and microsoft keeps denying my requests.: I accidentally put a hackers code into an unknown server and got hacked. They removed my number and changed the email to "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***". I put...

  6. The account recovery form keeps denying me when I fill out all information that It requests.

    in XBoX Accessibility
    The account recovery form keeps denying me when I fill out all information that It requests.: I included my xbox's live device ID, card information, address lines and most other personal information that was requested. Support will do nothing to help me. The only information that I was not...

  7. Can someone hack your account by giving them a Microsoft refund request denied code?

    in XBoX Accessibility
    Can someone hack your account by giving them a Microsoft refund request denied code?: I wanted to get a refund on a game that was denied for some reason (I still don’t know why) and I called support from the official page. I then later get put in through to someone who sounds a...

  8. Why was my refund request denied even though I just bought the game and only played for 10 min

    in XBoX Accessibility
    Why was my refund request denied even though I just bought the game and only played for 10 min: Can some one send me an email about that issue 80c6c4b5-11eb-442c-8d2f-bf90af76bafc

  9. Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

    in XBoX on Windows
    Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played): My roommate bought a game on our shared system using my account and card on accident. So they say at least. Point is I want a refund but xbox denied it but doesn't say why. I would prefer to talk...

  10. Why is my refund request denied

    in XBoX Games and Apps
    Why is my refund request denied: I did every thing required and it still got denied please help me d1c1b0d1-78ed-43b0-8885-85a5035b33b0