Request a security info change loop

Discus and support Request a security info change loop in XBoX on Consoles to solve the problem; I changed some of my info on account.live.com , and now it won't let me log in to Xbox live. I have tried a hard reset, deleting and adding my acct... Discussion in 'XBoX on Consoles' started by straw hat Iuffy, Dec 6, 2014.

  1. straw hat Iuffy
    straw hat Iuffy Guest

    Request a security info change loop


    I changed some of my info on account.live.com , and now it won't let me log in to Xbox live. I have tried a hard reset, deleting and adding my acct again, and have waited for about three hours. does anyone else have this problem? Can anyone help?

    :)
     
    straw hat Iuffy, Dec 6, 2014
    #1
  2. XersisZERO
    XersisZERO Guest
    security info change loop

    customer service finally called. He said that he had a broken headset so I should try to call again....so yeah...it's up to you community, you're my only hope lol
     
    XersisZERO, Dec 6, 2014
    #2
  3. XersisZERO
    XersisZERO Guest
    security info change loop

    well, since customer service hasn't called me back I did some digging. I kept getting a error 0x80a40002 which is supposedly a NAT error. I say supposedly because the only explanation I can find is through the community. So I checked my 360 and sure enough
    I signed into that just fine...what is going on?
     
    XersisZERO, Dec 6, 2014
    #3
  4. XersisZERO Win User

    security info change loop

    well, since customer service hasn't called me back I did some digging. I kept getting a error 0x80a40002 which is supposedly a NAT error. I say supposedly because the only explanation I can find is through the community. So I checked my 360 and sure enough
    I signed into that just fine...what is going on?
  5. XersisZERO Win User

    security info change loop

    customer service finally called. He said that he had a broken headset so I should try to call again....so yeah...it's up to you community, you're my only hope lol
  6. GuRuGaming99 Win User

    Did you request a security info change? Message loop !!!

    Can anybody help me got the same problem
  7. StefanNeubauer Win User

    Did you request a security info change? Message loop !!!

    you could try remove your gt from your xbox and add it again, its possible that localy stored data did not update correctly

    to remove your gt navigate to Settings -> way right to find "remove account" and select your Profile -> power down your xbox on console and hold the button for 10 seconds -> then add your gt again
  8. All Woodsy Win User

    Did you request a security info change? Message loop !!!

    Sorry for the late reply, I went out after getting annoyed (putting it politely)

    However when I returned I was able to sign in? Don't know how it was resolved? Don't think I did anything to fix it before I went out? Honestly don't know...

    I didn't try removing my account therefore can not tell if it would work. It seems like it would sort the situation, wish I thought of it 3 days ago :)

    Thanks for your response I will remember this method if I encounter any further problems
Thema:

Request a security info change loop

Loading...

  1. Request a security info change loop - Similar Threads - Request security info

  2. Xbox Requests: Week of February 7, 2025

    in XboX Insiders
    Xbox Requests: Week of February 7, 2025: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! From PC gaming to Xbox consoles, and everything in between, if you have an idea or feature request that you want to share...

  3. How to cancel refund request?

    in XBoX on Windows
    How to cancel refund request?: I would like to cancel my refund request for my NBA 2K 25 76ae8190-a04b-4d7a-951a-45505c9f86e9

  4. Why am i requesting permission for a game if I'm 18 plus?

    in XBoX Accessibility
    Why am i requesting permission for a game if I'm 18 plus?: I have downloaded a new 18+ game and when I try starting the game a message appears requesting me to ask permission to play the game. This isn't my only 18+ game which confuses me as to why I...

  5. Minecraft Refund Request

    in XBoX Games and Apps
    Minecraft Refund Request: I want my Minecraft refund request and need it done because I do not want the Game anymore on Xbox and what other Xbox money transactions also done need that refunded as well...

  6. Can I approve friend requests in my phone?

    in XBoX Accessibility
    Can I approve friend requests in my phone?: Can I approve friend requests for my son in my phone? 6ce01d96-1dd9-4f1e-a957-cf9f19ddc5bf

  7. how do i go about requesting a forza 4 token?

    in XBoX Games and Apps
    how do i go about requesting a forza 4 token?: I contacted Xbox couple days ago and was told to contact EB game regarding forza 4 token, they said they are not the company that give tokens out and people saying contact xbox. can you please...

  8. Request a new Feature or add new Features

    in XboX Insiders
    Request a new Feature or add new Features: Hey everyone! I would like to know your opinion and thoughts about a new feature I would like to be on Xbox. I would like to have a new option for the UI, guide customization and dashboard layout....

  9. My xbox account got hacked so I put in a Microsoft security info change request, and I...

    in XBoX Accessibility
    My xbox account got hacked so I put in a Microsoft security info change request, and I...: My parents' Microsoft account, which is the one I am using right now, is used on my Xbox. When my Xbox was hacked, I changed my pin multiple times, and put in a security info change, which I am...

  10. my account was hacked, and I requested a change of security info but I realized I can...

    in XBoX Accessibility
    my account was hacked, and I requested a change of security info but I realized I can...: My account was hacked and the person who hacked it changed my email, and I requested a change of security information. This has locked the account meaning I cant play any games I bought through...