Request a refund for a digital purchase

If it's a digital purchase you can request a refund Request a refund for digital games | Xbox Support

All digital purchases require this form to be filled out to request a refund:

https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund

Hope this helps!

Here is the
link to request a refund of a digital purchase. Please keep in mind, refund requests are not always approved.

Hope this helps!

Hello Shoefruit007,

We understand that you're experiencing an issue concerning a refund that you're attempting to get for a digital purchase made on your son's account.

If you do in fact see the purchase within the Microsoft order history, it would be best to request a refund from the refund request team. You can do so using our
request a refund for a digital purchase support article to help guide you in requesting this refund.

Try this for us and then let us know if this helps.

Best wishes!

Sorry you are having issues with the game. If you purchased this digital then you can go to Request an Xbox Digital
product refund to learn how to submit a refund request.