request a new code replacement

VanessaBoll · Jan 18, 2022

Hi,

I work for Microsoft and redeemed Xbox pass to the wrong account, it went to my hotmail account but it was meant to be for my son. How could I cancel the one I accidentally redeemed to and make it go to my son?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Vanessa, unfortunately after a code has been redeemed it is not possible to transfer it from one account to another, if it is an ideal game is to put the account as principal in the console so that the correct account can have the game, if it was a Gift card, make a purchase as a gift to the correct account of your son.

Onyx Is Here

If you still have trouble with the code you can request a replacement at this link Request a new digital code for Xbox

Smwutches

If this was from the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

Otherwise, if it was from the Xbox Rewards program, it's not possible to exchange the code.

LFC JAY E 9193

Hello my name's Jay.

There's a new self-help link to help with a gift card or digital code.
Here it is:

https://xbox.com/code

You should be able to request a replacement on that link.

Allebas

If the link above doesn't help you might have to request a new one:

Follow the link below and enter the details of this digital code error to generate a request for a replacement code. Be sure to fill out the form completely and accurately, and provide as much detail as you
can.

If possible, be prepared to provide a copy of the digital code (a scan or photo of a printed code, or a copy/paste of a code delivered via text or e-mail). Providing proof of purchase that shows the date and
place of purchase as well as the item purchased (and if applicable, the digital code itself) will also help us process your request.

Request a new digital code.

request a new code replacement