Replacing Xbox One Controller under warranty

My Xbox one controllers headphone jack is broken. I've tested it multiple times with multiple headsets, conclusively broken. I read the support article on how to replace it because it is under the 90 day warranty and it is way too vague and some of the steps
don't work on the website. Does anyone know how i can get another controller since mine broke under warranty.

:)

 

replacing a product under warranty

I am trying to replace my xbox one controller under the warranty, which is still valid til 2-2018. When I try to place a service order for the controller, it asks for credit card information. I was under the impression that the controller was covered under
the warranty. Can anyone help

 

X box one controller warranty

Warranty is 90 days, so it looks like it's not under warranty.

You can confirm this for yourself by going here and following the steps for replacing your controller. It should let you know if it's under warranty or not.

Xbox One Wireless Controller Help | Fix Your Xbox One Controller

 

Contact support and they can help you set up a replacement. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support