replacing device

Thijs VZ · Mar 18, 2022

I'm waiting already 2 months for the order of a replacing device , the status of my order says it's on its way but the tracking number does not exist or show me anything on UPS (We could not locate the shipment details for this tracking number). This is taking way too long for me to be assisted.

I live in South Africa, of course I knew that it could take time but 2 months....... What must I do?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Thijs, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data nor your account, have you tried to check directly with UPS to see if they find your order?

Xbox-Dad

It is registered. The support site see's my device under my profile. The link you sent is taking me in circles back to the Create a repair order that I am being blocked on. I am not able to get past the Add your address.

If i knew where i could set my address in my profile so I can use that address from the drop down menu, that (in theory) would get me step 2 of the Create a repair order process.

xxxTIMBURYxxx

You must first register your device. You may do so here: https://beta.support.xbox.com/help/hardware-network/warranty-service/register-your-product

If you have already registered, you can visit the following link for further steps. https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

AridLizard

the warranty for the console is not the same as the warranty for the controller.

the console has a year warranty but the controller only has a 3 month.

see if this page helps: https://support.microsoft.com/devices

Njal the Blue

Typically warranty on controllers is 30 days, depending on what Country you live in and the warranty laws there.

replacing device