replacement

Where would the serial number be? I don't think or know if I have what the headset came in because I got my xbox and accessories day one.

Hi Al Tuneful,

Thank you for posting on the Xbox forums. As the question has been answered, I will go ahead and lock this thread to prevent repetitive answers.
Feel free to come back anytime if you have a question or issue. We will be more than happy to answer any questions and provide solutions. Thank you again and have a good day!

Hi Fruitsnacks,

you can contact support via a number of methods
here - this lets you talk directly with them so hopefully one of them will be able to help you get sorted. The forum team can't book repairs for you and will only probably only be able to send you onto the online booking service - which I think always needs
that serial number.

Hope that helps!

Hello Al Tuneful,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to replace a

stolen console. You must reach out to your local law enforcement with
your console's serial number, and allow them to handle the situation. You can view your account's

sign-in activity to find out when and where someone logged in to your account. This feature only helps recover a stolen console if you left your account unprotected on the console and someone signs in to it. Microsoft does not replace stolen consoles. We
hope this information helps!

Unfortunately you'd have to purchase a new one unless the stolen one can be recovered.