Replacement Xbox One doesn't work?

pandawillkillu · Jan 9, 2014

Hi,

I bought an Xbox One for Christmas but it didn't work out of the box. The power button made a sound when pressed but nothing happened or lit up. I received a replacement via service number 1228469656 today (January 9th, 2014). The replacement has the
same problem. The Microsoft MyService page will not load for me so I can't request another replacement. What do I do?

:)

AnthonyTarantino · Jan 9, 2014

Xbox One & Xbox 360 power bricks

I just checked the Microsoft Store website and they don't sell replacement power bricks for the Xbox One or Xbox 360. WTF?! Nintendo sells replacement power adaptors for their consoles, so why doesn't Microsoft?

AnthonyTarantino · Jan 9, 2014

Xbox One power brick

I just checked the Microsoft Store website and they don't sell replacement power bricks for the Xbox One or Xbox 360. WTF?! Nintendo sells replacement AC adaptors for their consoles, so why doesn't Microsoft?

Adrenaline123 · Jan 9, 2014

Im thinking if two consoles had the exact same problem you may just not be setting things up properly based on the problem.

pandawillkillu · Oct 31, 2018

See, that's what I thought, it must be me that's *** up. Only common denominator. But how is that possible? Power from xbox to power brick to wall. HDMI to TV. Kinect to Xbox. Done. The light on the power brick is orange, which the service website said (when
it worked) that it worked.

T1C3 SODMG

Sometimes it could be a hardware issue, if not you can always updated using the guide: https://support.xbox.com/xbox-one/accessories/update-xbox-one-controller

If updating doesn't work try replacing the smaller accessories or even try a different controller, or even change or replace the battery or wired cable if needed. Proper energy flow goes a mile with gaming.

ChiefJoboo

Please see this troubleshooting page for this issue: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

If it still doesn't work you may need a replacement.

Smiling Cat-FAB725BA

Only thought would be trying a known to be working controller with the system. If it works then the controller is bad and needs to be replaced. If it doesn't then the system has an issue. I had a Day One controller that had a right stick drift up issue and
only solution was buy a replacement to make sure it was the controller and to use while I mailed it back to Microsoft for a replacement day one.

LegendDolby1986

thanks, Shane i forgot to mention that well done

ShaneHepburn

Just replaced my controller. I synced it, did everything the troubleshooting thread said, etc. But my headset or headphones, even, do not work. I can't hear sound or speak. Yet, my other controller acknowledges that it's plugged in and I can hear and talk
fine.

I have exhausted everything I could find and think of with no solution.

The firmware is up to date. My headset is Beexcellent. The headphones I tried were Skull Candy. Both of those work just fine in my old controller.

If anyone could please help me, I would be eternally grateful... I can't use my other controller as the RB doesn't work.

Hi Imp press,

Thank you for posting on the Xbox forums am truly sorry your experiencing this issue. I have read the previous comment from LegendDolby1986 I hope that had worked if not I just want check to see if you have a adapter which connects at the bottom of your
controller and you plug your mic in. because previously I had this problem and I went and bought one and worked very well and still have the same adapter and had no problems.

If you do have Adapter and you have tried I would recommend bring Controller and headset back to the retailer where you got it from and also bring your receipt to.

Thanks

Shane

Replacement Xbox One doesn't work?