Replacement xbox controller

Hello again,

The reason for asking what issues were being experienced when attempting to connect it directly to a device is to confirm if it is indeed the controller that is at fault for this process not working.

If you've determined that the controller is at fault, a suggested replacing of the controller is in order.

Within our Xbox One wireless controller solution the following is stated:

Step 6: Your controller needs to be replaced

Your controller needs to be replaced

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click
Replace your controller below to check your warranty and initiate an exchange.

REPLACE YOUR CONTROLLER

It will link you to this page, our request an Xbox controller replacement support article.

Best wishes!

Thank you for the update. It is possible that this may be a hardware issue with the device. Based on the controller's warranty status or eligibility, you may be able to request an Xbox controller replacement. Below I have provided a link to a guide with steps on how to request an Xbox controller replacement. If you are not able to request a replacement, then I recommend verifying whether or not you can return the device to the retailer that you purchased the controller from.

Link: Request an Xbox controller replacement | Xbox Support

Hello S G,

Thank you for posting here on the Xbox forums. Check out these instructions here to request a replacement controller :

Request an Xbox controller replacement

Hope this helps!

You can request a replacement for the controller if it is still under warranty!

Here are the steps to take: Request an Xbox controller replacement | Xbox Support

If your controller still under warranty you can request a replacement through this link Request an Xbox controller replacement | Xbox Support