Replacement Elite controller

BruutNL · Aug 29, 2016

On 30-06 I made a service request for replacing my elite controller. Because of holliday I didn't send the controller back yet. So now I see that the serviceorder is cancelled. When I try to make a new one I don't have to option to replace the controller
anymore. So hope someone can tell me how I can make a new ticket for replacement.

:)

Taddimuss · Aug 29, 2016

I need to send in my Xbox one elite controller to get fixed

I need to send in my Xbox one elite controller to get fixed. At the device service and repair in the elite controller thing it wants to send me replace accessories not an actual
elite controller. There's a replacement standard controller. Do I use the standard replacement and I send my elite controller and they'll send me an elite controller or a standard? I'm just confused, am I overlooking something? I've read other post about broken
elite controllers but the answered ones just have a link to the Device service and repair page or something along the lines of that.

DigitalAssassin · Aug 29, 2016

Anyone know what to do for a broken Elite controller?

The best you can do is go through the official repair/replacement process:
support.xbox.com/.../servicing-elite-controller

{Parity} · Aug 30, 2016

You will need to contact support directly as no one in the forums has access to that information. You can use the line provided below to contact them. Good Luck!

support.xbox.com/.../contact-us

brandiesel1

Is it a standard controller or an Elite controller?

If it’s standard you’ll have to replace the controller unfortunately. If it’s an elite you can get it serviced or replaced if it’s still under warranty.

John Dowding

My day One controller was problem free until a few months ago when I dropped it hard on one of the bumpers, my fault nothing to do with the controller. Replacement new controller was a sturdier build and was working perfectly. Had to replace console
so got an Elite model with the Elite controller and I can confirm it is Elite.

Flymonkey102

They will replace/repair out of warranty controllers so long as they are not Elite controllers.

Anhur_XB

Imo using the adaptive controller in co-pilot mode would be a great replacement for the elite controller.

Set up foot pedals to replace the paddles.

bowski477

Hello you can register to have your Elite Controller repaired or replaced here https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller

Replacement Elite controller