Replacement controller???

GrimZero Error · Oct 4, 2014

So I sent my controller off to get a replacement. It was delivered to them on 09/29/14. There is no update on the order status to let me know they received it, and I've gotten no email. Everytime I chat with a representative, they just tell me I will get
it. One representative even guaranteed me I would get it in the next couple days (That was 2 days ago.)

Should there be an update on the status? Or do I just have to keep waiting?

:)

-- Rick -- · Oct 4, 2014

Replacement

Hi Fruitsnacks,

you can contact support via a number of methods
here - this lets you talk directly with them so hopefully one of them will be able to help you get sorted. The forum team can't book repairs for you and will only probably only be able to send you onto the online booking service - which I think always needs
that serial number.

Hope that helps!

-- Rick -- · Oct 4, 2014

Replacement

Hey again,

the serial number you might need would be the one on your console - it should be on a sticker underneath I think. You can also find it in the Console Info screen in Settings (along with the console ID which is sometimes needed for repairs so make a note
of it as well!).

If you have registered your console before it might be on the
myservice site already - or you can add it there yourself. Once the console is listed it gives you options for sorting out accessories etc.

AlphaBobcat-7E5C78DE-49A5-44B6-90D1-7E9CA2B76D06 · Oct 4, 2014

Hi,

I would recommend you to wait a couple of days, since representatives told you that you would receive it. If it doesn't come, call Microsoft so they can provide you precise information about your controller.

I hope it answers your question !

VASHTA NER4DA · Oct 31, 2018

It is generally a 14-21 day turn around here in the U.S.

If you are outside the U.S. this could differ. Head to this website and it should automatically load your region as well as the correct info for your region. Unless of course you have changed it in the past. If you do need to make a change to show the correct
region, on the bottom of any xbox.com page in the left hand corner click whatever country is listed and make the change accordingly.

support.xbox.com/.../getting-accessories-and-game-discs-serviced-faq

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Danvantageous, you can try to contact support via chat via the link below, however in your situation they will recommend you the service that appears on the website.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Danvantageous

Hi there

I have tried this and I keep getting “phone calls and web chat is not available for this issue” and the virtual assistant is constantly pushing that I pay for a replacement.

This is poor customer service. I shouldn’t have to pay another £75 for a replacement controller that may not last 5 months, like the replacement I already have!

This is really getting frustrating.

VASHTA NER4DA

It is generally a 14-21 day turn around here in the U.S.

If you are outside the U.S. this could differ. Head to this website and it should automatically load your region as well as the correct info for your region. Unless of course you have changed it in the past. If you do need to make a change to show the correct
region, on the bottom of any xbox.com page in the left hand corner click whatever country is listed and make the change accordingly.

support.xbox.com/.../getting-accessories-and-game-discs-serviced-faq

MauriceJordanSB

Follow up part 2... What I said before... FORGET IT... They don't do ANYTHING for you... FU Microsoft.... Seriously.

D00MRIDER

When I originally applied for a replacement they told me I wouldn't have to send my controller off then they proceeded to send me a battery door!! When I contacted xbox support again they told me that as far as they were concerned the matter was closed and
resolved, good job I didn't send my controller!!

I've got extended warranty too so hopefully it won't be long

Replacement controller???