replacement controller Xbox One Elite

Hello you can register to have your Elite Controller repaired or replaced here https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller

My day One controller was problem free until a few months ago when I dropped it hard on one of the bumpers, my fault nothing to do with the controller. Replacement new controller was a sturdier build and was working perfectly. Had to replace console
so got an Elite model with the Elite controller and I can confirm it is Elite.

Microsoft Complete covers your Xbox One console, plus included controller, against accidents and mechanical or electrical breakdowns for up to three years. For covered controller and console, you get up to two replacements of a standard controller or one
replacement of an Elite Controller, and one replacement of the console – no deductible required.

The best you can do is go through the official repair/replacement process:
support.xbox.com/.../servicing-elite-controller

Hey there G23Not a BOT888,

Sorry to hear you are experiencing a drift with your Xbox One Elite controller, please click on the following support article for assistance with troubleshooting your Xbox One Elite controller.

• Troubleshooting the Elite Wireless Controller

If the issue persists then you can go through the following support page to
Request an Xbox controllerReplacement.

I hope this helps.