Replacement Controller Situation - What Can I Do?

Sometimes customer support dealings can be quite frustrating but, based on what you've described... in this instance because you've already stated you got in contact with a support person and they told you the controller would be replaced under warranty,
the best thing to do is just wait and have patience. These things take time and often times, they can a take a hot minute to be dealt with efficiently but if a support rep has said you'd get a replacement then you'll just have to wait it out most likely. I've
had a few run-ins myself that have taken almost a full month of 'looking in to' and my issues had eventually gotten fixed.

Patience is a virtue my friend. Some times its all we can do.

Hello,

I purchased an Xbox Elite Wireless Controller just over ten months ago. Despite my taking very good care of the controller, the rubber grips on the handles started peeling off about a month ago and worsened quite quickly.

I got in touch with a specialist on the 21st, went through all of the details, sent screenshots and photos, did everything, and I was told a controller would be sent out within 24 hours. Great. After a couple of days, I got back in touch just to check on
the status, and was told that a replacement had not been sent. I again provided my details and was assured again then a replacement was on its way. I explictly asked if there was anything else I needed to do, and was told no. After this second conversation,
I got rid of my controller, as it was too frustrating and uncomfortable to use, as well as being a reminder of £120 being poorly spent.

After a few days, I received no emails, nothing. I checked the devices page, and there was nothing there. This was the first time I'd had to use a warranty, so I wasn't sure what I was meant to be looking for, but I know that there was literally nothing
on the page. Eventually I got back in touch with a specialist, and after a third time of giving my details, I was told that I would actually have to send back the controller in order to get a replacement.

Now, as I've mentioned, I had discarded the old damaged controller. This was after twice being told that a replacement would be on its way, receiving no emails, nothing.

I strongly feel that this is quite unfair. I got back in touch a further two times, and was twice told that this was indeed unfair and that it would be looked into. The first of these two sent me a boilerplate email the next day, telling me nothing. The
second guy told me that he would get in touch with the relevant department and that I should keep an eye on my emails. After about 5 days, I have received - yes, you guessed it - nothing. What is with this? Do the specialists not care to help the customers??

So, I feel like I have been massively let down here by Xbox/Microsoft. I just want a bloody replacement controller, one that I was told was on its way. Is there anything I can do in this situation? I really do think it's Microsoft's fault here that I have
been left without a controller. It's very unfair. I've been lied to multiple times by people, multiple times had my hopes raised, just to be repeatedly let down. Please, tell me, what can I do?

Ianovski.

Hu there, go to the xbox support chat and tell them, im sorry for this.

have you checked your junk folder in case the emails were flagged as junk?

also do a search in your emails for the keyword Microsoft. that should find any emails you have received from Microsoft Support

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....



You can get the order number from this link, https://account.microsoft.com/billing/orders.

Hi, check your Microsoft purchase history here for information regarding any purchase(s) made to your account: Microsoft account | Order history

If the charge does not appear on your account, and Microsoft Support has failed to assist you, you can file for a chargeback with your bank for fraudulent activity.